Associate Operations AFT/PAC

RBC; Toronto; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Bonuses

Stock options

Flexible benefits

Job summary

RBC is seeking a detail-oriented administrative specialist to join a team of eight, handling daily tasks through ServiceLink, Client Source, Workflow, and BTS. You will support branches with Telephony and help balance workload, ensuring SLAs are met and overtime is available during peak RRSP periods.

You will cross-train to cover priorities, process forms in Vitria/Workflow, and manage courier cheques for multiple departments.

Qualifications

• High school diploma or equivalent.
• Ability to handle multiple requests and be able to prioritize.
• Ability to handle high volumes at peak times in a fast-paced environment.
• Be able to work overtime when required to meet SLA' and high volumes, at peak times.
• Strong customer service, be able to follow our model of Client's First attitude.
• Be able to understand when a request is urgent and how to resolve it.
• Be willing to cross-train within the group to perform various duties as requested.
• Attention to detail is a must requirement.
• Ability to work, independently and within a team environment.

Responsibilities

• Printing and distributing cheques for various lines of business such as DS, PH&N, DI, and RT.
• Working with courier cheques, distributed to different departments, and mailed via Canada Post or inter-office.
• You will be cross-trained within the team to be able to prioritize work and assist where it is most needed.
• Assist with processing various forms in Vitria/Workflow along with Servicelink requests and Inquiries.

Skills

Active Learning

Communication

Critical Thinking

Customer Support Operations

Data Entry

Operational Delivery

Phone Calls (Inactive)

Process Improvements

Processing

Time Management

Education

High school diploma or equivalent

Tools

BTS

JEFE

Servicelink

Excel

Job description

What is the opportunity?

In this position, you will be helping a team of 8 individuals with the processing of daily tasks using key systems including ServiceLink, Client Source, Workflow, and BTS. Your responsibilities will extend to assisting branches with Telephony support, while also helping to maintain balanced work volumes across the team. You must demonstrate the ability to consistently meet established Service Level Agreements (SLAs) and be prepared to put in additional overtime when required, as work volumes fluctuate throughout the months and particularly during peak periods such as RRSP season.

Job Description

What is the opportunity?

In this position, you will be helping a team of 8 individuals with the processing of daily tasks using key systems including ServiceLink, Client Source, Workflow, and BTS. Your responsibilities will extend to assisting branches with Telephony support, while also helping to maintain balanced work volumes across the team. You must demonstrate the ability to consistently meet established Service Level Agreements (SLAs) and be prepared to put in additional overtime when required, as work volumes fluctuate throughout the months and particularly during peak periods such as RRSP season.

What will you do?

• Printing and distributing cheques for various lines of business such as DS, PH&N, DI, and RT.
• Working with courier cheques, distributed to different departments, and mailed via Canada Post or inter-office.
• You will be cross-trained within the team to be able to prioritize work and assist where it is most needed.
• Assist with processing various forms in Vitria/Workflow along with Servicelink requests and Inquiries.

What do you need to succeed?

Must haves:

• High school diploma or equivalent.
• Ability to handle multiple requests and be able to prioritize.
• Ability to handle high volumes at peak times in a fast-paced environment.
• Be able to work overtime when required to meet SLA' and high volumes, at peak times.
• Strong customer service, be able to follow our model of Client's First attitude.
• Be able to understand when a request is urgent and how to resolve it.
• Be willing to cross-train within the group to perform various duties as requested.
• Attention to detail is a must requirement.
• Ability to work, independently and within a team environment.

Nice-to-have:

• High accuracy in processing, be able to provide assistance to other team members when required.
• Be comfortable in dealing with branch inquiries.
• Knowledge of BTS, JEFE, Servicelink, Excel.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Support Operations, Data Entry, Operational Delivery, Phone Calls (Inactive), Process Improvements, Processing, Time Management

Additional Job Details

Address

180 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

WEALTH MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-26

Application Deadline

2026-09-02

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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