Donations Processing Representative

United Way British Columbia; Burnaby; Hybrid; CAD 36,000 - 48,000; Part time

Job summary

United Way British Columbia is hiring a Donations Processing Representative to join our Donor Services team. This hands-on role handles campaign gifts, pledges, payments and designations with accuracy and care, delivering a positive donor experience.

You will work with Salesforce, process electronic and physical donations, maintain donor records, and support across the department while maintaining high customer service and data integrity.

Qualifications

• High school diploma plus relevant office experience.
• Two years of office experience in customer service and/or donations processing.
• Experience with CRM systems (Salesforce preferred).
• Proficiency with Microsoft Office.
• Strong attention to detail and ability to follow established procedures.

Responsibilities

• Provide high levels of internal and external customer service.
• Process donations and maintain donor records in Salesforce.
• Create and maintain constituent records and account updates.
• Create, receive, and process electronic imports/exports.
• Monitor processing errors and investigate and correct issues.
• Respond to written and verbal inquiries using established procedures.
• Receive physical and electronic donations.
• Adjust gifts, commitments, payments and designations with documentation.
• Support efficient processes and assist across the department as required.

Skills

Customer service

Attention to detail

Adaptability

Communication

Education

High school diploma

Tools

Salesforce

Microsoft Office

Job description

UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OFCANADA'S TOP 100 EMPLOYERS FOR 2026!

ABOUT US – WHY WE’RE HERE:

Across British Columbia, communities are facing urgent and complex social challenges. United Way BC is committed to delivering lasting, community-driven impact in partnership with diverse populations across the province — including Indigenous communities whose territories we live and work on. From Vancouver Island to the Lower Mainland, and across the Thompson Nicola Cariboo, Southern Interior, Trail and District, and East Kootenay regions, we walk alongside communities to create meaningful and equitable change.

Our mission

is to strengthen vital connections that support people in need in our communities.

Our vision

is to create a healthy, caring and inclusive community.

How do we deliver on our mission and vision – by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.

For a more in-depth to look into our work and programs, please visit: www.uwbc.ca .

ABOUT YOU:

As a member of the Donor Services team, the Donations Processing Representative provides campaign gift, pledge, payment and designations handling/processing services. In addition, this position is responsible for effectively communicating with donors and staff and delivering a high level of customer service. It is an important part of delivering a positive donor experience.

ABOUT THIS ROLE:

We are hiring Donations Processing Representatives (DPR) to join our Donor Services team. This role is a great fit if you are looking for a hands-on operational role that builds strong skills in customer service, data processing, and working within modern, system-based donation environments.

Our donation processing work has evolved significantly with most transactions now flow through electronic channels and system integrations, making accuracy, validation, and problem-solving just as important as processing speed.

WORK SCHEDULE/FLEXIBILITY:

This position is regular part-time, with seasonal fluctuations as follows:

• Campaign season (approximately Sept – Mar): full time hours (35 hours, 5 days per week) based on operational needs
• Non-campaign season (approximately Apr – Aug): (approximately 21 hours, 3 days per week) supporting ongoing processing and operational continuity.

This structure supports both predictable part-time work and flexibility during peak campaign periods.

**This position may be required to attend the office on any day and up to five (5) days per week, based on operational needs.

DUTIES & RESPONSIBILITIES:

Key Responsibilities:

• Provide high levels of internal and external customer service
• Process donations and maintain donor records in Salesforce
• Create and maintain constituent records and account updates
• Create, receive, and process electronic imports/exports
• Monitor processing errors and investigate and correct issues
• Respond to written and verbal inquiries using established procedures
• Receive physical and electronic donations
• Adjust gifts, commitments, payments and designations with documentation
• Support efficient processes and assist across the department as required

General:

• Identify discrepancies early and elevate or resolve them through established procedures
• May participate on Community Project Team(s)
• Is a member of the Administrative Support team. May provide reception desk relief and perform other administrative duties
• Performs other duties related to the qualifications and requirements of the job

QUALIFICATIONS & REQUIREMENTS:

• High school diploma plus additional coursework or equivalent experience
• Two (2) years of office experience in customer service, donations processing and/or an accounting environment
• Experience with CRM systems (Salesforce preferred)
• Strong attention to detail and ability to follow established procedures
• Proficiency with Microsoft Office
• Ability to exercise tact and discretion
• Ability to adapt and learn new systems quickly

WORKING CONDITIONS:

• Some hours outside of business hours to attend meetings and events
• Organizational core bu siness hours (Monday – Friday, 8:30-4:30)

CHARACTERISTICS:

For success at UWBC and in this role, certain demonstrable characteristics will be required:

• A commitment to building healthy, caring and inclusive communities, internally and externally
• Embodying the organization’s core values to be collaborative, compassionate, strategic, responsive, accountable and inspiring
• Ability to navigate ambiguity and comfortably operate in it
• Drive to succeed as an individual and as a team member

At UWBC, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, programs, donors, and the communities we live and work in. At UWBC, we encourage all applicants regardless of age, sex, gender identity, colour, religion, sexual orientation, or any other basis to apply.

Don’t meet every single requirement? Studies have shown that women, people of colour and indigenous people are less likely to apply to roles unless they meet every qualification. At UWBC, we are dedicated to Justice, Equity, Diversity, and Inclusion, so if you are excited about this role, but your experience and qualifications are not perfectly aligned, we still encourage you to apply. You may be just the right candidate for this, or other roles.

This is a bargaining unit role with CUPE Local 1760. This position is at pay grade 26 which is $30.87 hourly.

Candidates must live within 80 KMs (commuting distance) from our office as this is an in-office position.