Police Watch Operator

Red Deer; Red Deer; On-site; CAD 53,000 - 56,000; Part time

Job summary

The City of Red Deer Police Watch Operator provides administrative and operational support on a 24/7 basis to members of the RCMP and Municipal Enforcement. This position maintains PROS, CPIC, CIIDS, and other databases while multitasking in a fast-paced environment to aid officer and public safety.

The role requires Grade 12, 3 years’ direct police or legal experience, and RCMP security clearance. Typing 55 wpm and 24/7 shift work are essential; training is provided and eligibility is required

Qualifications

• Grade 12 required.
• 3 years’ direct related experience in a Police environment or 3 years in Legal environment as equivalent.
• Ability to pass RCMP security clearance prior to employment and maintain it thereafter.
• Ability to type 55 wpm accurately.
• Must satisfactorily complete RCMP PROS/CPIC/Records courses and Police Watch Operator Training.
• Must be able to work shift work in a 24/7 operation.

Responsibilities

• Maintain and Audit PROS Operational Files - Monitor, review, link, audit, update, and conclude PROS records to ensure accuracy and compliance.
• Manage UCR (Uniform Crime Reporting) data - Review, score, and enter required UCR information for all applicable files.
• Conduct Safety-Critical Queries for Officers - Run and interpret history and risk-related queries in PROS, CPIC, CIIDS, and other databases.
• Perform CPIC Record Management and Messaging - Add, modify, remove, and verify CPIC entries; manage messages; process warrants.
• Operate CIIDS for Dispatch-Related Information - Monitor officer status/location; handle internal/external messaging; run queries across CPIC, PIP, Webview.
• Conduct Multi-System Database Searches - Use PROS, CPIC, CIIDS, PIP, Webview to retrieve information.
• Provide Administrative Support - Faxing, scanning, filing, emailing; prepare Informations and warrants.
• Support Operational Communications - Relay information via radio, Ten Codes, and phonetics to officers and agencies.
• Deliver Training and fulfill additional roles - Train new Operators and perform Police Communications duties as needed.

Skills

Typing 55 wpm

Multi-system searches

Customer service

Communication

Education

Grade 12

Tools

PROS database

CPIC system

CIIDS

PIP

Webview

Job description

About Red Deer:

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government:

The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success

The Opportunity:

The Police Watch Operator provides administrative and operational support on a 24/7 basis to members of the RCMP and Municipal Enforcement. This position utilizes and is responsible for maintaining all relevant police databases, computer related software, and communication devices while multitasking in fast-paced and high stress environment. Attention to detail and accuracy are essential components of the role as it provides critical support for officer and public safety.

Top Key Responsibilities:

• Maintain and Audit PROS Operational Files - Monitor, review, link, audit, update, and conclude PROS records to ensure accuracy, completeness, and compliance with RCMP audit standards.
• Manage UCR (Uniform Crime Reporting) Statistical Data - Review, score, and enter required UCR information for all applicable files to support accurate statistical reporting.
• Conduct Safety-Critical Queries for Officers - Run and interpret history and risk-related queries in PROS, CPIC, CIIDS, and other databases to assess potential safety concerns, providing timely alerts to officers.
• Perform CPIC Record Management and Messaging - Add, modify, remove, and verify CPIC entries; handle incoming/outgoing messages; process warrant confirmations; and ensure urgent records are updated immediately to avoid legal liabilities.
• Operate CIIDS for Dispatch-Related Information - Monitor, track, and update officer status/location; perform internal/external messaging; and run queries across CPIC, PIP, Webview, and mapping systems.
• Conduct Multi-System Database Searches - Use numerous law – enforcement databases (PROS, CPIC, CIIDS, PIP, Webview, etc.) to validate, confirm, and retrieve operational information as required.
• Provide Administrative and Document Support - Perform general administrative duties (faxing, scanning, filing, e-mailing) and prepare legal documents such as Informations, judicial release orders, and summaries of outstanding warrants.
• Support Operational Communications - Use radio systems, Ten Codes, and the phonetic alphabet to relay accurate information between officers, agencies, and the detachment.
• Deliver Customer Service and Interagency Liaison - Communicate professionally with the public, RCMP detachments, and partner agencies by phone and in person.
• Provide Training and Fulfill Additional Operational Roles - Train and mentor new Police Watch Operators and perform Police Communication Operator duties or other duties as assigned.

As our preferred candidate, you will have:

• Grade 12
• Must have 3 years’ of direct related experience in a Police environment; may consider 3 years’ experience in Legal environment as an equivalent.
• Ability to pass RCMP security clearance prior to receiving an offer of employment
• Must maintain RCMP security clearance throughout employment
• Ability to type 55wpm accurately
• Must be able to satisfactorily complete tested courses in: RCMP PROS User Course, RCMP CPIC Maintenance Course, RCMP Records Information Manager Course and National Call Taking Course
• Must be able to satisfactorily complete Police Watch Operator Training
• Must be able to work shift work in a 24/7 operation

Affiliation:

Canadian Union of Public Employees, Local 417

Status:

Regular Part-Time

Remuneration:

$38.55 to $40.58 per hour.

Hours of Work:

37.5 hours biweekly as scheduled. Shift work including up to 11.5 hour shifts for days, evenings/nights and weekends/holidays.

Additional Information:

Must successfully pass a stringent RCMP Security Clearance before commencing employment. If you currently have the required clearance, please indicate it clearly in your resume.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI)during interviews or any supervised or timed assessments. Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application. Only those selected for an interview will be contacted.