Facility Operations Worker 1 - Casual

Red Deer; Red Deer; On-site; CAD 41,000 - 44,000; Full time

Job summary

City of Red Deer is seeking a Casual Facility Operations Worker 1 to maintain clean, safe recreation facilities and deliver high-quality customer service. The role includes supervising users, performing minor repairs, and handling routine administration and documentation.

The position requires Grade 12 or equivalent, 6 months relevant experience, a valid Alberta Class 5 licence, Intermediate First Aid, and a clear criminal record check. Weekend/evening shifts are included to meet facility needs.

Qualifications

• Grade 12 high school diploma or equivalent.
• Six months related experience in a similar public facility with related building maintenance components, preferably in a recreation environment.
• Certification in Intermediate First aid.
• Valid Alberta Class 5 driver's license required.
• Completion of a satisfactory Criminal Records Check (completed by The City upon employment)
• Able to work weekends, weekdays, evenings and shift work hours.

Responsibilities

• Facility Operation & Maintenance - Maintain a clean, safe, and welcoming facility through custodial services and inspections; perform minor repairs and coordinate with service providers.
• Risk Management, Safety & Security - Ensure compliance with health, safety, and regulatory standards; monitor facility use and security; participate in safety programs.
• Communication & Customer Service - Deliver professional customer service; monitor schedules and bookings; communicate with staff and providers.
• Administration - Complete daily activity reports, logs, and documentation; monitor admissions and cash handling when assigned.

Skills

Customer service

Communication

Safety awareness

Time management

Team coordination

Education

Grade 12 high school diploma or equivalent

Job description

About Red Deer:

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government:

The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success

The Opportunity:

The City of Red Deer is currently recruiting a Facility Operations Worker 1. This position provides a clean, safe, secure, and efficiently operating environment for users of recreation facilities, with a strong focus on delivering high-quality customer service. The role includes completing assigned work tasks, supervising users in designated facilities, and performing minor maintenance and repairs to equipment and facilities in accordance with established standards.

Top Key Responsibilities:

• Facility Operation & Maintenance - Maintain a clean, safe, and welcoming facility through high‑standard custodial services and post‑use inspections. Perform general handyman work, preventative maintenance, minor repairs, and emergency repairs to facilities and equipment in accordance with operational and safety standards. Inspect, test, and monitor facility systems, mechanical equipment, and assigned facility elements to ensure readiness for public use. Identify, document, and report major maintenance or repair issues and coordinate with contracted service providers when required. Safely operate motorized equipment and vehicles. Stay current with facility operation and preventative maintenance manuals.
• Risk Management, Safety & Security - Ensure compliance with health, safety, and regulatory standards, policies, and operational procedures. Monitor facility use to ensure patron safety, appropriate behaviour, and protection of facilities and equipment. Maintain building and site security, addressing incidents and escalating major concerns to supervisors. Participate in safety programs, inspections, meetings, and emergency response procedures. Complete incident reports, safety documentation, and hazard reporting as required.
• Communication & Customer Service - Deliver professional, respectful customer service to facility users, organizations, and the public. Monitor facility schedules and bookings, reporting changes and making operational adjustments as needed. Communicate effectively with staff, supervisors, and service providers to support smooth facility operations.
• Administration - Complete daily activity reports, operating logs, work logs, and required documentation. Monitor and control admissions, including cash or ticket handling when assigned. Maintain accurate records to support shift communication and operational continuity.

As our preferred candidate, you will have:

• Grade 12 high school diploma or equivalent.
• Six months related experience in a similar public facility with related building maintenance components, preferably in a recreation environment.
• Certification in Intermediate First aid.
• Valid Alberta Class 5 driver's license required.
• Completion of a satisfactory Criminal Records Check (completed by The City upon employment)
• Able to work weekends, weekdays, evenings and shift work hours. Able to quickly respond to emergency and security situations and address maintenance and staff problems.
• Demonstrate experience and knowledge of the requirements of various sporting and other activities performed in each facility.
• Able to prepare and maintain accurate inventory and facility use records, and to perform basic arithmetic calculations both manually and on computer.
• Communicates respectfully and effectively, both orally and in writing in the English language with other City staff, facility users, and general public; responding courteously to complaints and to inappropriate behaviour.
• Able to deal with people in a firm, but not aggressive manner, and to act with sound judgment under pressure.
• When delegated, able to organize, supervise, and monitor the work of other staff and contractors.
• Able to work with considerable independence and support a team.
• Able to exert moderate physical effort on occasion and works in all types of environments, including but not limited to, closed spaces, heights, cold, hot, chemical areas and noisy conditions.
• Able to manage multiple task demands, using time management and sound decision-making and judgment to prioritize and complete requirements.
• Must be able to be fit tested and successfully wear CSA approved equipment to meet OH&S requirements.
• Able to act quickly and calmly in emergency situations.

Affiliation:

Canadian Union of Public Employees, Local 417

Status:

Casual

Remuneration:

$30.05 to $31.81 per hour

Hours of Work:

Hours of work as scheduled with no minimum guarantee. Shifts scheduled for days, evenings, weekends and shift work to meet the needs of the facility.

Additional Information:

More than one position may be filled from this posting.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments. Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application. Only those selected for an interview will be contacted.