Detachment Services Assistant

Employment and Social Development Canada; Strathmore; Hybrid; CAD 57,000 - 62,000; Full time

Job summary

The Royal Canadian Mounted Police (RCMP) detachment in Strathmore, Alberta, is seeking a Detachment Services Assistant to provide administrative and operational support to police members and others at the detachment, and to assist the public. This temporary appointment runs until June 30, 2027.

Salary ranges from CAD 57,217 to CAD 61,761 per year, with eligibility to work overtime as required. Applicants must reside within 40 kilometres of Strathmore and meet the essential education and

Qualifications

• Two years of secondary school or an acceptable combination of education, training and/or experience.
• Experience providing clerical support services such as intake processing, file management or mail handling.
• Experience with data entry, maintenance and retrieval.
• Experience providing service to internal or external clients by telephone, in person or by e-mail.
• Ability to communicate effectively in writing.

Responsibilities

• Duties include providing administrative and operational support to police members and others at the detachment.
• Assist and provide information to the public.

Skills

Clerical support

Data entry

Customer service

Written communication

Education

Secondary school (2 years)

Tools

CPIC

PROS

Job description

Selection process number
26-RCM-EA-SAD-STRATHMORE-147346

Location
Strathmore(Alberta)

Salary
$57,217 to $61,761

Level
CR-04-SP-CK-04

Who can apply
Persons residing in or within a 40 kilometer radius of Strathmore (Alberta).

Duties
Detachment Services Assistants provide administrative and operational support to police members and others at the detachment. They also provide assistance and information to the public.

Intent of the process
The initial intent is to staff the position on a temporary basis (until June 30, 2027). The process may also be used for future temporary or indeterminate staffing.Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled
1

Conditions of employment

• RCMP enhanced reliability status

Operational Requirements

• Willingness and ability to work in a busy police environment where exposure to unsettling and/or graphic material may occur
• Willingness and ability to work overtime, as required

You need (essential for the job)

• Successful completion of two years of secondary school, or an acceptable combination of education, training and/or experience
• Experience providing clerical support services, such as managing the intake of or processing requests, file management, and/or processing mail
• Experience with data entry, maintenance and retrieval
• Experience providing service to internal or external clients, via telephone, in-person or by e-mail
• Ability to communicate effectively in writing

Applied / assessed at a later date

• Ability to communicate effectively orally
• Ability to organize and prioritize work
• Ability to work in a stressful environment
• Demonstrating integrity and respect
• Thinking things through
• Working effectively with others
• Showing initiative and being action-oriented
• Dependability

Language requirements (essential for the job)

May be applied / assessed at a later date

• Experience maintaining a law enforcement database, such as the Canadian Police Information Centre (CPIC) and/or Police Reporting and Occurrence System (PROS)

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Equity, diversity and inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Learn more about diversity and inclusion in the public service.

The Indigenous Career Navigators Program, among others, is designed to provide Indigenous peoples with advice and guidance through the application/hiring process. For Indigenous peoples seeking individual support with their application or during the assessment phase, please contact our Indigenous Career Navigator: [e-mail].

Preference

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.