Platform Implementation & Customer Success Specialist

KROON Electric

Ottawa

On-site

CAD 75,000 - 95,000

Full time

9 days ago

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Benefits offered by this job

Career growth & development plans

Technical training & mentorship

100% employer paid benefits

RRSP matching

Competitive compensation & benefits

Strong safety-first culture

Opportunities to travel & grow

Job summary

KROON Electric is seeking a Technical Product & Implementation Specialist to own platform onboarding, configuration, and demonstrations for our SaaS platform. You will lead full-cycle implementations, configure client instances, and ensure successful customer adoption.

You will serve as the primary contact for platform users, provide front-line support, and deliver training sessions (remote or on-site).

Qualifications

3-5+ years of experience in software implementation or a related technical client-facing role.
Demonstrated project management experience with budgets and milestones.
PMP Certification.
Experience delivering group training sessions or adult learning.

Responsibilities

Lead full-cycle platform implementations for new clients.
Configure client instances including procedures, asset classes, forms, and equipment setups.
Maintain platform configuration standards and ensure consistency across accounts.
Serve as the primary point of contact for platform users and provide front-line support.
Conduct software demonstrations for prospective clients and support sales discussions.
Deliver user training sessions (remote or on-site) and develop onboarding materials.
Collaborate with internal stakeholders and developers to translate customer feedback into feature requests.