SaaS Implementation & Customer Success Specialist

BCES Global; Ottawa; On-site; CAD 75,000 - 90,000; Full time

Benefits offered by this job

RRSP matching

401K

Paid PTO

Travel opportunities

Relocation opportunities

Career development

Job summary

BCES Global is seeking a Technical Product & Implementation Specialist to lead client onboarding, configuration, and demonstrations of our SaaS platform. You will drive end-to-end platform implementations, ensure successful adoption, and provide front‑line support to users across North America.

You will deliver remote or on‑site training, develop onboarding materials, and support sales by illustrating key workflows.

Qualifications

• Bachelor's degree in IT/EE/CS or related field.
• 3–5+ years in software implementation or technical client-facing role.
• Demonstrated project management with budgets and milestones.
• PMP certification is preferred.
• Experience running group trainings or adult learning.

Responsibilities

• Lead full-cycle platform implementations for new clients.
• Configure client instances including procedures, asset classes, forms, and equipment setups.
• Maintain platform configuration standards across accounts.

Skills

Project management

Client-facing

Communication

Presentation skills

Problem solving

Travel flexibility

Education

Bachelor's degree in information technology, Electrical Engineering, Computer Science, or related field

Job description

BCES Global is seeking a Technical Product & Implementation Specialist to lead client onboarding, configuration, and demonstrations of our SaaS platform. You will drive end-to-end platform implementations, ensure successful adoption, and provide front‑line support to users across North America.

You will deliver remote or on‑site training, develop onboarding materials, and support sales by illustrating key workflows.