PINK Manager-Rideau

Victoria's Secret; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

Victoria's Secret Ottawa is seeking a PINK Manager who leads with a values-based approach to deliver exceptional customer and associate experiences. This role directs brand execution and coaching for supervisors to grow top-line sales, touching hiring decisions and performance management in collaboration with store leadership.

The PINK Manager focuses on visual execution, product storytelling, and category insights while modeling policy, training teams, and driving daily workforce decisions to

Responsibilities

• Drive the customer and brand experience within the PINK Business.
• Own visual execution by translating brand direction into priorities and daily actions.
• Lead product storytelling and selling behaviors to protect the customer experience tone.
• Oversee talent lifecycle including interviewing, hiring decisions and performance management.
• Direct reports including PINK Supervisors and Selling Associates as assigned.
• Lead in higher volume or more complex stores with direction of the business.

Skills

Customer service

Leadership

Coaching

Brand standards

Job description

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing