PINK Manager-Carrefour Laval

Victoria's Secret; Laval (administrative region); On-site; CAD 45,000 - 65,000; Full time

Job summary

Victoria's Secret in Laval, QC is seeking a PINK Manager to lead the customer and brand experience on the sales floor. This role directs visual execution, storytelling, and selling behaviors to meet brand objectives and drive top-line sales.

The PINK Manager partners with store leadership to coach associates, manage talent lifecycle, and ensure consistent execution across brand standards in a high-volume environment.

Qualifications

• Experience leading retail teams in fast-paced environments.
• Strong customer service focus and brand standards knowledge.
• Ability to coach and develop associates and manage labor

Responsibilities

• Drive the overall customer and brand experience within the PINK business.
• Translate brand direction into priorities, visuals, and daily actions.
• Lead product storytelling, selling behaviors, and emotional customer tone.
• Monitor category performance using company tools and reports.
• Oversee sales floor and fitting room standards where applicable.
• Manage talent lifecycle, including interviewing and hiring decisions with store leadership.
• Direct reports such as PINK Supervisors and Selling Associates.
• Collaborate with leadership to execute floorsets, launches, and brand education.

Skills

Leadership

Coaching

Hiring decisions

Job description

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing