Pharmacy Assistant

World Courier; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Training and development

Job summary

Cencora's Innomar Strategies Canada unit seeks a Pharmacy Support professional to help manage prescription intake, eligibility checks, claims follow-up, prior authorizations, and order fulfillment within established procedures. This role supports continuity of pharmacy operations across patient services and payer communications.

The ideal candidate has at least two years of pharmacy support or healthcare operations experience, a pharmacy technician certification if possible, and a high school

Qualifications

• Education: High school diploma/GED or equivalent experience required.
• Work Experience: 2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or a related operational environment required.
• Certifications: Certification in pharmacy technician practice, or equivalent preferred.

Responsibilities

• Supports specialty pharmacy workflows: intake, benefit verification, claims follow-up, prior authorization, and fulfillment.
• Coordinates required documentation and daily handoffs for prior authorization and clinical reviews within timelines.
• Reviews claims, orders, refill activity, shipment details, and inventory to identify discrepancies and actions.
• Tracks backorders, substitutions, replenishment updates, and product availability to support operations.
• Documents workflow activity and required records to maintain traceability and compliance.
• Communicates workflow status and missing information to pharmacists, payers, and teams.
• Shares standard process guidance with peers and updates checklists and templates.

Skills

Pharmacy support

Healthcare operations

Claims processing

Education

High school diploma/GED or equivalent experience

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities

• Supports specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established procedures.
• Coordinates required documentation and daily handoffs for prior authorization, clinical review, and related operational requests within defined timelines.
• Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved corrective actions.
• Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations.
• Documents workflow activity, issue resolution steps, and required records accurately to maintain traceability and compliance with privacy, safety, and audit standards.
• Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other approved contacts.
• Shares standard process guidance with peers and newer team members and supports updates to checklists, templates, or workflow notes after review and approval.

Qualifications

• Education: High school diploma/GED or equivalent experience required.
• Work Experience: 2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or a related operational environment required.
• Certifications: Certification in pharmacy technician practice, or equivalent preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day.

• medical, dental, and vision care
• backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more

Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals.

Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis.

Messages and emails regarding anything other than accommodations requests will not be returned.

Accessibility Policy Cencora is committed to fair and accessible employment practices.

Affiliated Companies

Innomar Strategies Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.