Pharmacy Support Specialist: Claims & Access Expert

Innomar Strategies Inc.; Burnaby; Hybrid; CAD 40,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid parental leave

Training programs

Professional development resources

Job summary

Innomar Strategies is seeking a Pharmacy Support Specialist to help manage prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities in line with established procedures.

You will coordinate documentation, review claims, monitor inventory, and ensure compliance with privacy, safety, and audit standards while communicating with pharmacists and payers.

Qualifications

• 2+ years of experience in pharmacy support or related operational environment.
• Certification in pharmacy technician practice preferred.

Responsibilities

• Coordinates required documentation and daily handoffs for prior authorization, clinical review, and related operational requests within defined timelines.
• Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved corrective actions.
• Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations.
• Documents workflow activity, issue resolution steps, and required records accurately to maintain traceability and compliance with privacy, safety, and audit standards.
• Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other approved contacts.
• Shares standard process guidance with peers and newer team members and supports updates to checklists, templates, or workflow notes after review and approval.

Skills

Pharmacy support

Healthcare operations

Claims processing

Fulfillment support

Operational compliance

Education

High school diploma/GED

Job description

Innomar Strategies is seeking a Pharmacy Support Specialist to help manage prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities in line with established procedures.

You will coordinate documentation, review claims, monitor inventory, and ensure compliance with privacy, safety, and audit standards while communicating with pharmacists and payers.