Pharma Caseworker: Patient Support & Case Management

Cencora, Inc.; Canada; On-site; Full time

Job summary

A leading global pharmaceutical solutions company is seeking a Caseworker to manage assigned projects and provide telephone support related to patient programs. Candidates should possess a minimum of one year of customer service experience, preferably in the medical or pharmaceutical field, and have strong problem-solving and communication skills. The role involves documenting casework activity and participating in the training of new team members. Attention to detail and multitasking abilities are essential for success in this dynamic environment.

Qualifications

• Requires broad training in business administration, accountancy, sales, or similar fields.
• A minimum of one year of experience in customer service is required.
• Experience in the medical and pharmaceutical field is an asset.

Responsibilities

• Manage assigned projects and adhere to company processes.
• Provide telephone support for funding and access issues.
• Implement and document case-management protocols.

Skills

Customer service experience

Attention to detail

Problem-solving skills

Effective communication

Multitasking ability

Education

Associate's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading global pharmaceutical solutions company is seeking a Caseworker to manage assigned projects and provide telephone support related to patient programs. Candidates should possess a minimum of one year of customer service experience, preferably in the medical or pharmaceutical field, and have strong problem-solving and communication skills. The role involves documenting casework activity and participating in the training of new team members. Attention to detail and multitasking abilities are essential for success in this dynamic environment.