Health Program Caseworker: Patient Support & Access

Cencora, Inc.; Halifax; On-site; CAD 43,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Wellness benefits

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health resources

Paid parental leave

Paid caregiver leave

Training programs

Professional development

Mentorship programs

Employee resource groups

Volunteer activities

Job summary

Cencora, Inc. is seeking a Caseworker to manage patient cases within the Specialty Services Department. You will handle case workflows, documentation, and communications with patients and providers.

The role emphasizes accurate data entry, adherence to protocols, and collaboration with managers and colleagues. A background in healthcare or pharmaceuticals and strong communication skills are preferred.

Qualifications

• Two-year associate degree or equivalent combination of education and experience.
• Minimum of 1 year customer service experience.
• Bilingual French/English is an asset.
• Ability to multitask and attention to detail.
• Strong problem solving and communication skills.
• Experience in medical/pharmaceutical field is an asset.

Responsibilities

• Manage assigned projects or cases within the Specialty Services Department.
• Adhere to company processes and case-management protocols.
• Provide telephone support to patients, healthcare professionals, and funding bodies.
• Document every activity in the program database.
• Participate in training and provide feedback to improve processes.
• Report adverse events to the appropriate units/departments.

Skills

Multitask

Attention to detail

Problem solving

Communication skills

Education

Associate degree (2-year) or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Cencora, Inc. is seeking a Caseworker to manage patient cases within the Specialty Services Department. You will handle case workflows, documentation, and communications with patients and providers.

The role emphasizes accurate data entry, adherence to protocols, and collaboration with managers and colleagues. A background in healthcare or pharmaceuticals and strong communication skills are preferred.