Patient Care Case Manager (Pharma/Health)

Cencora, Inc.; Fredericton; Presencial; CAD 43.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision care

Employee training and development

Mentorship programs

Descripción de la vacante

Cencora, Inc. is seeking a Caseworker to manage patient cases within the Specialty Services Department. The role reports to the Program Manager and focuses on comprehensive case management and adherence to protocols.

Responsibilities include telephone support, data collection, follow-up, and coordination with healthcare providers. The position requires a two-year degree or equivalent experience and at least one year in customer service.

Formación

• Two-year associate's degree or equivalent combination of education and experience.
• Minimum of 1 year experience in customer service.
• Bilingual (French/English) is an asset.
• Proficient with Word, Excel and Outlook.

Responsabilidades

• Manage assigned projects and/or cases.
• Follow company processes and adhere to case-management protocols.
• Provide telephone support to patients, healthcare professionals, and funding bodies.
• Document activities in the program database.
• Assist in training new caseworkers and shadowing.
• Report adverse events to the assigned units/departments.

Conocimientos

Multitasking

Attention to detail

Problem solving

Written and verbal communication

Word/Excel/Outlook

Customer service

Educación

Two-year associate's degree

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Cencora, Inc. is seeking a Caseworker to manage patient cases within the Specialty Services Department. The role reports to the Program Manager and focuses on comprehensive case management and adherence to protocols.

Responsibilities include telephone support, data collection, follow-up, and coordination with healthcare providers. The position requires a two-year degree or equivalent experience and at least one year in customer service.