Pharma Caseworker: Patient Access & Case Management

Cencora, Inc.; Yellowknife; Presencial; CAD 43.000 - 68.000; Jornada completa

Descripción de la vacante

Cencora is seeking a dedicated Caseworker to manage patient cases within the Specialty Services Department. You will oversee projects, ensure adherence to processes, and communicate with patients, healthcare professionals, and funding bodies.

The role includes data collection, follow-up, and adverse event reporting. The candidate should have a two-year associate’s degree, at least one year in customer service, and consider bilingual capabilities an asset.

Formación

• Two-year associate's degree or equivalent education.
• Minimum of one year experience in customer service.
• Experience in the medical/pharmaceutical field is an asset.
• Working knowledge of Word, Excel and Outlook.

Responsabilidades

• Manage the assigned projects and/or cases.
• Adhere to the general company processes.
• Provide telephone support to patients, healthcare professionals and funding bodies.
• Document each activity in the program-specific database.
• Attend training and provide feedback on protocols and processes.
• Report Adverse Events to the assigned units/departments.

Conocimientos

Bilingual French/English

Multitasking

Attention to detail

Problem solving

Educación

Associates degree

Herramientas

Word

Excel

Outlook

Descripción del empleo

Cencora is seeking a dedicated Caseworker to manage patient cases within the Specialty Services Department. You will oversee projects, ensure adherence to processes, and communicate with patients, healthcare professionals, and funding bodies.

The role includes data collection, follow-up, and adverse event reporting. The candidate should have a two-year associate’s degree, at least one year in customer service, and consider bilingual capabilities an asset.