Personal Shopping Assistant

Brobston Group LLC; Vancouver; On-site; CAD 38,000 - 52,000; Full time

Job summary

Brobston Group LLC in Vancouver is seeking a proactive Administrative Assistant to support a Personal Shopper, manage appointments, correspondence, and client profiles.

You will prepare merchandise for appointments, maintain store readiness, and handle inquiries by phone or email with excellent customer service. Fluency in French and English is required to liaise with diverse clients.

Qualifications

• High school diploma required.
• Retail experience preferred.
• Proficient in MS Word, Excel, PowerPoint, Outlook and internet apps.
• Fully bilingual in French and English.

Responsibilities

• Schedule and maintain the Personal Shopper calendar and appointments.
• Draft and manage correspondence including official client invitations.
• Speak on behalf of the Personal Shopper by phone and email and ensure professional follow up.
• Maintain and update client profiles and track related data for accuracy.
• Prepare, coordinate and manage merchandise, alterations, transfers, holds and other services for appointments.
• Maintain merchandising standards in Personal Shopping Suites and on the selling floor and ensure store readiness.
• Perform errands and other duties as assigned to maximize the Personal Shoppers' efficiency.
• Support loss prevention and comply with health and safety policies.

Skills

Administrative support

Client service

Calendar management

MS Office proficiency

Bilingual French-English

Education

High school diploma

Tools

MS Word

Excel

PowerPoint

Outlook

Internet apps

Job description

Summary

Provides administrative and client support to the Personal Shopper, managing appointments, correspondence, and client profiles. Prepares and coordinates merchandise and materials for client appointments and ensures Personal Shopping Suites and the selling floor meet merchandising and store readiness standards. Acts on behalf of the Personal Shopper via telephone or email while maintaining superior customer service and timely follow up.

Responsibilities

• Schedule and maintain the Personal Shopper calendar and appointments
• Draft and manage correspondence including official client invitations
• Speak on behalf of the Personal Shopper by phone and email and ensure professional follow up
• Maintain and update client profiles and track related data for accuracy
• Prepare, coordinate and manage merchandise, alterations, transfers, holds and other services for appointments
• Maintain merchandising standards in Personal Shopping Suites and on the selling floor and ensure store readiness
• Perform errands and other duties as assigned to maximize the Personal Shoppers' efficiency
• Support loss prevention and comply with health and safety policies

Requirements

• High school diploma
• Previous retail experience preferred
• Advanced proficiency with MS Word, Excel, PowerPoint, Outlook and internet applications
• Fully bilingual in French and English