Personal Lines Client Executive

Mango Insurance; Calgary; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

2 weeks vacation

2 personal days

Floating holiday

Bonus potential

Job summary

Mango Insurance in Canada is seeking a Personal Lines Client Executive to service a growing book of business and support retention and growth. The role centers on the Personal Lines book, with collaboration across the team to service high-value accounts and opportunities within the Transportation class.

The successful candidate will manage a portfolio, drive renewal strategies, and contribute to growth initiatives in a full-time, on-site capacity.

Qualifications

• 2–4 years of personal auto and property insurance experience, with at least 1 year in a personal lines role managing a book of business.
• Applicable Insurance Broker Provincial Licensing.
• Post-secondary education or equivalent experience in insurance and risk consulting, preferably with related designations or degrees.

Responsibilities

• Renewals overseen with premium bands of $50k–$600k.
• Provide exceptional client service to drive retention and revenue growth.
• Liaise with key insurer centers of influence and partners.
• Own administrative processes with the insurer network.
• Support team members with at‑risk portfolio participants.
• Maintain high-volume book management across renewal dates.

Skills

Client service

Communication

Leadership

Education

Post-secondary education or equivalent

Insurance designations (e.g., CPCU/CIP)

Job description

Mango Insurance is one of the fastest-growing insurance brokers in Canada consistently for the past three years. Currently operating in Alberta and Ontario. Mango Insurance works with leading insurance companies and, unlike brokers who have access to few insurers, this ensures that the customers get the best coverage and price for risk transfers to insurers. Our team of experienced risk consultants designs a balanced portfolio that includes risk mitigation and risk retention strategies.

As a Personal Lines Client Executive you are critical to the servicing of clients and supporting the retention and growth of Mango Insurance.

• The role is critical to the oversight and stewardship of a book of nearly $5M GWP and is supported by 3 team members including yourself
• The book is in significant growth mode and the successful candidate will be able to identify opportunities and sell into a defined value proposition that serves a specific industry class – Transportation
• Digesting and comprehension of the day-to-day for the average client in the portfolio and awareness of the outliers and unique needs
• The team is comprised of 3 individuals that support the portfolio. The role will be to function as the Personal Lines Client Executive on the totality of the book and support the team where needed.
• Engagement with the current team and outgoing Personal Lines Client Executive will be critical to the training and development of this role. Administrative processes have been built and are in place to allow for efficient communication with our partner network.
• This role is full time Work From Office role and is not Hybrid or Work from Home

What is in it for you?

• Opportunity to lead a growing book of business with a niche value proposition.
• Ability to earn significant additional compensation
• Joining a group with a proven history of promotion and career advancement from within
• A company with a strong Brand and strong results to match
• Culture of internal mobility, collaboration, and valued partnership with HR from the business.
• Competitive pay (salary and bonus potential)
• Possibility to become a partner through best in the industry partnership program
• Entitled to 2 weeks of vacation, 2 personal days and 1 floating holiday.
• Opportunity for advancement

How we will count on you:

• Supporting clients through the renewal process with premium bands of $50-$600K range
• Providing exceptional client service and solutions to drive retention and overall business revenue growth
• Liaison with key centers of influence
• Overall administrative ownership with key insurer partners
• Assisting team members with at-risk portfolio participants
• Strong organizational skills to support a high-volume book of business with renewal dates throughout the year
• Excellent communication (verbal and written) and interpersonal skills, with the ability to interact at all levels of the organization

Knowledge and Experience:

• 2-4 years of personal auto and property insurance experience with a minimum of 1 year in a personal lines type role managing a book of business, more than 5 years of experience not preferred
• Applicable Insurance Broker Provincial Licensing
• Post‑secondary education or equivalent work experience within an insurance and risk consulting environment, preferably including one or more insurance related designations or degrees

What makes you stand out:

• Ability to lead
• Ability to manage
• Ability to drive growth

This job operates in a professional office environment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.