Personal Lines Account Manager - 172

DGA Careers; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

DGA Careers in Calgary, Alberta is seeking an experienced Personal Lines Account Manager to join its busy insurance brokerage team. You will manage and service a personal lines book, respond to client calls and emails, process policy changes and renewals, and review coverage to protect clients.

You bring proven personal lines brokerage experience, excellent organization and communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Two or more years of personal lines brokerage experience.
• Alberta Level 2 General Insurance Licence preferred.
• Experience with personal lines client servicing and policy administration.
• Strong written and verbal communication skills.
• Ability to manage a busy book and respond to client inquiries promptly.

Responsibilities

• Manage and service a personal lines book of business.
• Respond promptly to client calls and emails.
• Process policy changes, renewals and other service requests.
• Review coverage and identify opportunities to protect clients.
• Support retention and contribute to growth opportunities.
• Communicate with carriers and internal team members.
• Maintain complete and accurate client records.
• Deliver a positive and professional client experience.

Skills

Personal lines experience

Client service

Organization

Time management

Multitasking

Proactivity

Communication

Adaptability

Education

Alberta Level 2 General Insurance Licence

Tools

Applied Epic

Job description

A growing insurance brokerage is seeking an experienced and motivated Personal Lines Account Manager to join its busy Calgary team.

This is an excellent opportunity for someone who enjoys building strong client relationships, managing a personal lines book of business and working in a fast‑paced, collaborative environment. The successful candidate will provide responsive day‑to‑day service while helping support a team managing a significant volume of business.

The organization will train on internal processes, but it is looking for someone who has already demonstrated success, accountability and a strong work ethic in a previous insurance role.

What You’ll Do

• Manage and service a personal lines book of business
• Respond promptly and professionally to client calls and emails
• Process policy changes, renewals and other client service requests
• Review coverage and identify opportunities to better protect clients
• Support retention and contribute to organic growth opportunities
• Communicate with insurance carriers and internal team members
• Manage multiple priorities in a busy office environment
• Maintain complete and accurate client records
• Provide dependable support to colleagues managing large books of business
• Deliver a positive and professional client experience

What You Bring

• Previous personal lines insurance or brokerage experience
• A demonstrated record of success in a client service role
• Strong organization and time‑management skills
• The ability to manage phone, email and administrative work concurrently
• A proactive, accountable and self‑motivated approach
• Strong verbal and written communication skills
• The ability to work effectively in a fast‑moving environment
• A genuine interest in contributing to the team and building a long‑term career

Preferred Qualifications

• Two or more years of personal lines brokerage experience
• Alberta Level 2 General Insurance Licence
• Applied Epic experience
• Experience managing or supporting a substantial personal lines book

Why Consider This Opportunity?

• Join an established and supportive personal lines team
• Take ownership of meaningful client relationships
• Work alongside experienced insurance professionals
• Build your experience in an Applied Epic environment
• Compensation may be flexible based on experience and demonstrated ability

Compensation

Compensation will be determined based on the successful candidate’s experience, licensing, technical knowledge and overall fit.