Personal Lines Account Manager

Impact Recruitment; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

Impact Recruitment in Etobicoke, Ontario, is seeking a RIBO-licensed Personal Lines Account Manager to join a collaborative team of six to seven account managers. You will manage approximately 1,000 house accounts, provide excellent client service, remarket policies, and identify opportunities to grow existing home and auto business.

Active RIBO licence in good standing, 3–5 years of personal lines brokerage experience, and hands-on experience with Applied Epic and insurer portals are required.

Qualifications

• Active RIBO licence in good standing.
• Ideally, 3–5 years of personal lines brokerage experience.
• Hands-on experience with Applied Epic and insurer portals.
• Strong knowledge of personal lines, remarketing, and client service.
• Excellent communication and telephone etiquette.
• Consistent employment history and a commitment to long-term growth.

Responsibilities

• Service and manage an established portfolio of personal lines home and auto accounts.
• Handle policy changes, renewals, coverage inquiries, and client requests.
• Remarket policies to identify competitive rates and coverage options.
• Generate new and expanded business through cross-selling home and auto insurance.
• Maintain accurate records using Applied Epic and insurer portals.
• Build strong relationships with clients and insurance markets.

Skills

RIBO license

Personal lines

Client service

Communication

Remarketing

Education

CAIB/CIP education

Tools

Applied Epic

Insurer portals

Job description

Personal Lines Account Manager (BH-286298)

Location Etobicoke, Canada Sector Sales Salary 55,000.00 CAD to 70,000.00 CAD per annum

An established insurance brokerage in Etobicoke is seeking a RIBO-licensed Personal Lines Account Manager to join a collaborative team of six to seven account managers. You will manage approximately 1,000 house accounts, provide excellent client service, remarket policies, and identify opportunities to grow existing home and auto business.

Key Responsibilities

• Service and manage an established portfolio of personal lines home and auto accounts.
• Handle policy changes, renewals, coverage inquiries, and client requests.
• Remarket policies to identify competitive rates and coverage options.
• Generate new and expanded business through cross-selling home and auto insurance.
• Maintain accurate records using Applied Epic and insurer portals.
• Build strong relationships with clients and insurance markets.

Requirements

• Active RIBO licence in good standing.
• Ideally, 3–5 years of personal lines brokerage experience.
• Hands-on experience with Applied Epic and insurer portals.
• Strong knowledge of personal lines, remarketing, and client service.
• Excellent communication and telephone etiquette.
• Consistent employment history and a commitment to long-term growth.

Assets: CAIB/CIP education, high-net-worth personal lines experience, and Portuguese language skills.Compensation and Benefits

• Base salary of $55,000–$70,000
• 15% commission on eligible new and expanded home and auto business; renewals are excluded.
• Training and support to develop market knowledge.

The brokerage works with markets including Wawanesa, Intact, Aviva, Definity, CAA, SGI, Hagerty, and various MGAs.

We welcome applicants from all backgrounds, experiences, and perspectives. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Accommodation is available upon request throughout all stages of the recruitment process.