Personal Line Insurance - Customer Service Representative

Kibbi; Markham; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Referral commission on referrals

Job summary

Hello World Recruitment is sourcing a Personal Line Insurance CSR for a Markham area role. Ideal candidates have 3+ years brokerage experience, a RIBO license, and reside near Markham/GTA for reliable hybrid attendance. PowerBroker experience is a plus, with training provided for the right candidate.

The role emphasizes advisor-like client service over mere task execution. The position offers hybrid work with 2 days WFH after training and a clear growth path within a family-owned independent

Qualifications

• 3+ years brokerage experience (no direct writers).
• RIBO licensed with strong auto/home knowledge.
• Local to Markham/GTA for reliable hybrid attendance.
• PowerBroker experience preferred (but we'll train the right person!).
• Someone who thinks like an advisor, not just processes tasks.

Responsibilities

• Handle policy changes and client inquiries with confidence.
• Support producers with servicing tasks (no cold calling!).
• Build lasting client relationships through proactive service.
• Ask the right questions to truly help clients.
• Work with major carriers using modern systems.

Skills

Brokerage experience

Advisor mindset

Relationship building

Local to Markham/GTA

Education

RIBO license

Tools

PowerBroker

Job description

Personal Line Insurance - CSR | $60-65K + commission

At Hello World Recruitment, we specialize in identifying and offering top-tier Insurance Broker opportunities across North America.

What We're Looking For

• 3+ years brokerage experience (no direct writers)
• RIBO licensed with strong auto/home knowledge
• Local to Markham/GTA for reliable hybrid attendance
• PowerBroker experience preferred (but we'll train the right person!)
• Someone who thinks like an advisor, not just processes tasks

Why You'll Love Working At This Brokerage

• Family-owned independent brokerage - no corporate bureaucracy!
• $60-65K + commission opportunities on referrals (40% NB, 25% renewals)
• True hybrid flexibility - 2 days WFH after training
• Clear growth path: CSR -> Account Manager -> Team Lead, Or Producer

Your Day-to-Day

• Handle policy changes and client inquiries with confidence
• Support producers with servicing tasks (no cold calling!)
• Build lasting client relationships through proactive service
• Ask the right questions to truly help clients
• Work with major carriers using modern systems