Personal Line Insurance - Customer Service Representative

JobsMedia.io; Markham; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Commission on referrals

Growth opportunities

Job summary

Hello World Recruitment is seeking a CSR for Personal Line Insurance at a Markham-based brokerage. You will handle policy changes, client inquiries, and support producers with servicing tasks. A client-centric advisor mindset is crucial to succeed.

The ideal candidate has 3+ years brokerage experience, a valid RIBO license, and is local to the GTA for reliable hybrid attendance. The role offers CAD 60-65K base plus referral commissions and a clear growth path.

Qualifications

• 3+ years brokerage experience
• RIBO licensed
• Local to Markham/GTA for hybrid attendance
• PowerBroker experience preferred
• Think like an advisor, not just process tasks

Responsibilities

• Handle policy changes and client inquiries with confidence
• Support producers with servicing tasks (no cold calling)
• Build lasting client relationships through proactive service
• Ask the right questions to truly help clients
• Work with major carriers using modern systems

Skills

Brokerage experience

RIBO licensed

Advisor mindset

Local to Markham

PowerBroker experience

Tools

PowerBroker

Job description

Personal Line Insurance - CSR | $60-65K + commission

At Hello World Recruitment, we specialize in identifying and offering top-tier Insurance Broker opportunities across North America.

What We're Looking For

• 3+ years brokerage experience (no direct writers)


• RIBO licensed with strong auto/home knowledge


• Local to Markham/GTA for reliable hybrid attendance


• PowerBroker experience preferred (but we'll train the right person!)


• Someone who thinks like an advisor, not just processes tasks

Why You'll Love Working At This Brokerage

Family-owned independent brokerage - no corporate bureaucracy!

$60-65K + commission opportunities on referrals (40% NB, 25% renewals)

True hybrid flexibility - 2 days WFH after training

Clear growth path: CSR Account Manager Team Lead, Or Producer

Your Day-to-Day

• Handle policy changes and client inquiries with confidence


• Support producers with servicing tasks (no cold calling!)


• Build lasting client relationships through proactive service


• Ask the right questions to truly help clients


• Work with major carriers using modern systems