Personal Banking Trainee: Launch Your Client Banking Career

TD; Surrey; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate Trainee in Surrey, British Columbia. You will build relationships with customers, guide them to solutions for new accounts, investments, and banking needs, and support front-line staff with transactions in a dynamic branch environment.

The role emphasizes compliant, confidential service, and opportunities to progress within TD's retail banking network. Mandarin, Cantonese, Korean or Spanish are assets for mobility within regions.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC or equivalent within 90 days of start date.
• Post-secondary or undergraduate degree in related field preferred.
• Proficiency in MS Office (Word, Excel and Outlook), branch software and internet.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.

Skills

Customer service

Communication

Time management

Teamwork

Education

High School Diploma

IFC certification

Post-secondary degree (related field) preferred

Tools

MS Office

Branch software

Job description

TD Canada Trust is seeking a Personal Banking Associate Trainee in Surrey, British Columbia. You will build relationships with customers, guide them to solutions for new accounts, investments, and banking needs, and support front-line staff with transactions in a dynamic branch environment.

The role emphasizes compliant, confidential service, and opportunities to progress within TD's retail banking network. Mandarin, Cantonese, Korean or Spanish are assets for mobility within regions.