Banking Customer Experience Specialist

TD Bank; Kingston; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Bank in Kingston, Ontario is seeking a Customer Experience Associate to process financial transactions and provide exceptional service. You will identify customer needs, recommend suitable banking solutions, and resolve inquiries with professionalism.

The role emphasizes accuracy, a customer-centric approach, and collaboration within a busy branch environment to enhance daily operations and client satisfaction.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures.
• Understand and determine customer needs to recommend solutions specific to those needs.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities as necessary.
• Achieve assigned goals by promoting banking solutions and completing business processes timely.
• Connect with customers to advise them on banking solutions and processes.
• Promote a positive, diverse and equitable work environment and contribute to team performance.

Skills

Customer service

Communication

Time management

Detail oriented

Initiative

Education

High School diploma

Undergraduate degree or equivalent (asset)

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Bank in Kingston, Ontario is seeking a Customer Experience Associate to process financial transactions and provide exceptional service. You will identify customer needs, recommend suitable banking solutions, and resolve inquiries with professionalism.

The role emphasizes accuracy, a customer-centric approach, and collaboration within a busy branch environment to enhance daily operations and client satisfaction.