Part-Time Personal Banking Advisor

TD; Saint-Léonard-d'Aston; Presencial; CAD 32.000 - 43.000; Jornada completa

Descripción de la vacante

TD Canada Trust is seeking a Personal Banking Associate for our Saint-Léonard branch to guide customers on financial needs, new accounts, and banking solutions. You will connect clients with the right staff and deliver exceptional service.

Your role includes assisting customers with everyday banking, educating them on digital tools, supporting cash and non-cash transactions, and contributing to efficient branch operations in a dynamic environment.

Formación

• High School diploma and/or 1+ years of relevant experience.
• IFC or equivalent – within 90 days of start date.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.

Responsabilidades

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Conocimientos

MS Office

Banking solutions

Communication

Time management

Educación

IFC certification within 90 days

Post-secondary degree preferred

Herramientas

Branch software

Internet proficiency

Descripción del empleo

TD Canada Trust is seeking a Personal Banking Associate for our Saint-Léonard branch to guide customers on financial needs, new accounts, and banking solutions. You will connect clients with the right staff and deliver exceptional service.

Your role includes assisting customers with everyday banking, educating them on digital tools, supporting cash and non-cash transactions, and contributing to efficient branch operations in a dynamic environment.