PC Technician - Edmonton

Manitoulin Transport; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Wages

Comprehensive Benefits Program

Profit Sharing Opportunities

Tuition Reimbursement

Opportunities for growth and advance

Job summary

Manitoulin Transport is seeking an IT Help Desk Technician to resolve daily end-user issues in-office in Alberta. You will document incidents, manage tickets, and ensure adherence to SLAs while supporting Windows and Mac environments and company portals.

You will install and maintain workstations, printers, and networking gear, deliver training, create how-to guides, and collaborate with Infrastructure. On-call flexibility is required.

Qualifications

• Completion of a college diploma and minimum of 2 - 3 years related experience.
• Experience with the setup and maintenance of network PCs, laptops and printers.
• Ability to fully troubleshoot and support Microsoft Windows and Mac users.
• Google workspace experience preferred.

Responsibilities

• Resolve daily technical issues reported by end users in the company.
• Record, track, and follow-up on incidents using the ticketing system and ensure resolution within SLAs.
• Troubleshoot problems with laptops, desktops, and other equipment and perform hardware replacements or upgrades as needed.
• Provide training on new and existing applications as required and create how-to documentation.

Skills

End-user support

SLA adherence

Troubleshooting

Training

Education

College diploma

Tools

Ticketing system

Google Workspace

Job description

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 50 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

• Resolve the daily technical issues reported by end users in the company
• Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s
• Troubleshoot problems with laptops, desktops, and other equipment and perform hardware replacements or upgrades as needed
• Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals
• Provide training on new and existing applications as required
• Working with the Infrastructure group when required
• Create how-to documentation to assist people with various computer tasks
• Assist with or lead team initiatives
• Physically install and deploy new equipment as required
• Be available for flexible hours when required
• Scheduled to work on-call
• Maintain asset and system records
• This is an in office position
• Other duties as assigned

Qualifications

• Completion of a college diploma and minimum of 2 - 3 years related experience
• Experience with the setup and maintenance of network PCs, laptops and printers
• Ability to fully troubleshoot and support Microsoft Windows and Mac users
• Google workspace experience preferred

Additional Information

What do we offer to you?

• Competitive Wages
• Comprehensive Benefits Program
• Profit Sharing Opportunities
• Tuition Reimbursement
• Opportunities for growth and advancement