PBSH Caseworker

Default Alpha House Calgary; Calgary; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Medical & Dental benefits

Professional development

Job summary

Default Alpha House Calgary seeks a PBSH Caseworker to join our Calgary PBSH programs, providing housing support to individuals with complex needs. This role operates in a team-based, case management model, emphasizing harm reduction and Housing-First principles to help clients achieve housing stability.

The position is permanent full-time, 7am-7pm, 3 days on/3 days off, with an hourly wage of $24.95. Applicants should have a two-year Human Services diploma and experience supporting vulnerable

Qualifications

• Two-year diploma in Human Services or related field from a public college or university.
• Strong understanding of addiction, harm reduction, trauma-informed care, and housing-first.
• Frontline experience supporting vulnerable populations, homelessness, addictions, or mental health.
• High degree of empathy, compassion, and non-judgmental support for clients.
• Crisis management, de-escalation, and conflict resolution skills.
• Excellent communication, time management, and interpersonal skills.
• Technologically proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Support clients to maintain housing and stability within a team-based, case management model.
• Provide individualized care while promoting harm reduction and housing-first philosophies.
• Address crises, advocate for clients, and build rapport with diverse participants.
• Collaborate with colleagues to meet program goals and ensure ethical care.

Skills

Crisis management

De-escalation

Conflict resolution

Communication

Time management

Interpersonal skills

Confidentiality

Team player

Independent work

Adaptability

POPC Act

Education

Diploma in Human Services

Tools

Microsoft Word

Excel

Outlook

Job description

Description

Job Type:Permanent Full-Time (3 days on, 3 days off; 7am-7pm)

Pay:$24.95 per hour

About the Role

Alpha House operates multiple Place-Based Supportive Housing (PBSH) programs across Calgary, focused on providing care to individuals with complex needs and supporting long-term housing stability. These programs are built on our core values—meeting participants where they are at, eliminating barriers to entry, and offering a safe, compassionate space to address addiction and mental health challenges.

As a PBSH Caseworker, you’ll work in a team-based, case management model to help clients maintain housing and stability. You’ll provide individualized care while promoting harm reduction and housing-first philosophies in both word and action. This role requires strong crisis management, advocacy, and rapport-building skills, as well as a deep sense of empathy, respect, and ethical responsibility.

About You

• A minimum two-year diploma in Human Services (or related field) from a public post‑secondary institution, or actively enrolled
• Strong understanding of addiction, harm reduction, trauma‑informed care, and the housing‑first model
• Frontline experience supporting vulnerable populations, particularly those facing homelessness, addictions, or mental health challenges
• High degree of empathy, compassion, and non‑judgmental support for clients
• Crisis management, de‑escalation, and conflict resolution skills
• Excellent communication, time management, and interpersonal skills
• Technologically proficient in Microsoft Word, Excel, and Outlook
• Able to maintain confidentiality and adhere to privacy standards
• A team player with the ability to work independently
• Flexible, resourceful, and adaptable
• Familiarity with the Protection of Persons in Care Act

Position Requirements

• Class 5 (Non GDL) driver license (Not required for overnight)
• Be able to physically assist clients from prone to sitting or standing, and vice versa
• Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
• Ability to complete POPA, ATIA & Lift training

About Alpha House

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. We believe in meeting people where they are at and offering practical, compassionate, and professional support throughout their journey.

Benefits of working at Alpha House

• Medical and Dental Benefits after six months of continuous work
• Personal Development and training opportunities