PBSH Caseworker

ALPHA HOUSE; Calgary; On-site; CAD 39,000 - 45,000; Full time

Benefits offered by this job

Medical and Dental benefits after six?

Personal development and training

Job summary

Alpha House is seeking a PBSH Caseworker in Calgary for a permanent full-time role with a 3 days on, 3 days off schedule (7pm–7am). The position pays $24.95 per hour, plus a $2.00 overnight premium, and involves case management within a Housing-First framework to support housing stability and client well-being.

Ideal candidates hold a two-year Human Services diploma, understand harm reduction, trauma-informed care, and have frontline experience with vulnerable populations.

Qualifications

• Minimum two-year diploma in Human Services or related field from a public post-secondary institution, or actively enrolled
• Strong understanding of addiction, harm reduction, trauma-informed care, and housing-first model
• Frontline experience supporting vulnerable populations (homelessness, addictions, mental health)

Skills

Crisis management

De-escalation

Conflict resolution

Empathy

Communication

Time management

Interpersonal skills

Team player

Education

Two-year diploma in Human Services

Tools

Microsoft Word

Excel

Outlook

Driver license (Class 5)

Job description

Description

Job Type:Permanent Full-Time (3 days on, 3 days off; 7pm–7am)

Pay:$24.95 per hour, plus $2.00 premium during overnight hours

About the Role

Alpha House operates multiple Place-Based Supportive Housing (PBSH) programs across Calgary, focused on providing care to individuals with complex needs and supporting long-term housing stability. These programs are built on our core values—meeting participants where they are at, eliminating barriers to entry, and offering a safe, compassionate space to address addiction and mental health challenges.

As a PBSH Caseworker, you’ll work in a team-based, case management model to help clients maintain housing and stability. You’ll provide individualized care while promoting harm reduction and housing-first philosophies in both word and action. This role requires strong crisis management, advocacy, and rapport-building skills, as well as a deep sense of empathy, respect, and ethical responsibility.

About You

We are looking for an experienced caseworker to join our PBSH program. The ideal candidate would have the following:

• A minimum two-year diploma in Human Services (or related field) from a public post-secondary institution, or actively enrolled
• Strong understanding of addiction, harm reduction, trauma-informed care, and the housing-first model
• Frontline experience supporting vulnerable populations, particularly those facing homelessness, addictions, or mental health challenges
• High degree of empathy, compassion, and non-judgmental support for clients
• Crisis management, de-escalation, and conflict resolution skills
• Excellent communication, time management, and interpersonal skills
• Technologically proficient in Microsoft Word, Excel, and Outlook
• Able to maintain confidentiality and adhere to privacy standards
• A team player with the ability to work independently
• Flexible, resourceful, and adaptable
• Familiarity with the Protection of Persons in Care Act
• Class 5 (Non GDL) driver license, clear five year driver's abstract, & three years of driving experience
• Be able to physically assist clients from prone to sitting or standing, and vice versa
• Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
• Ability to complete POPA, ATIA & Lift training

About Alpha House

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. We believe in meeting people where they are at and offering practical, compassionate, and professional support throughout their journey.

Benefits of working at Alpha House

• Medical and Dental Benefits after six months of continuous work
• Personal Development and training opportunities