Overnight Relief Worker

ALPHA HOUSE; Calgary; On-site; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Personal Development and training

Job summary

Alpha House is seeking Relief Workers to support shelter and detox services in Calgary. The role focuses on assessing clients' needs and delivering safe, compassionate care in a fast-paced environment.

Ideal candidates have empathy, crisis management skills, and knowledge of housing resources. This position requires the ability to work overnights and weekends, with required certifications and a commitment to high-impact service.

Qualifications

• A non-judgmental approach with compassion and empathy.
• Understanding of Housing First, harm reduction, and trauma-informed care.
• Knowledge of community resources and housing systems in Calgary.
• Strong crisis management, rapport-building, and advocacy skills.
• Proficiency in MS Office and organizational abilities.

Responsibilities

• Complete admissions and discharges for individuals under the influence of drugs and/or alcohol.
• Monitor client safety and well-being, including withdrawal symptoms.
• Respond to crises such as overdoses, seizures, and conflicts with de-escalation.
• Interact with clients in a respectful, compassionate, and non-judgmental manner.
• Provide information on treatment options and connect clients with resources.

Skills

Empathy

Non-judgmental

Crisis management

Advocacy

MS Office

Rapport-building

Housing First understanding

Trauma-informed care

Education

2-year degree or diploma in social sciences

Tools

FOIP

It’s Your Move training

Job description

Description

MUST be available to work overnights and weekends, and commit to at least 3 shifts per 30 day schedule period with one shift being overnight.

Pay:$20.20 per hour with a $2 premium for hours worked between 11pm and 7am

About the Role

As a Relief Worker, you will be a front-line team member helping provide a safe and caring environment for individuals accessing shelter and detox services. The primary responsibility is to ensure that client's needs are assessed and met appropriately while clients are visiting our shelter. Working in a fast paced, high impact environment, you will:

• Complete admissions and discharges for individuals under the influence of drugs and or alcohol
• Monitor client safety and well being, including withdrawal symptoms and overall condition
• Respond to crisis situations such as overdoses, seizures, and conflicts, with a focus on de escalation
• Interact with clients in a respectful, compassionate, and non-judgmental manner
• Provide information on treatment options and connect clients with appropriate resources

After 90 days of supporting our Shelter and Detox, you can be trained and work on the HELP team and our Housing programs, as well as look into our full-time positions.

About You

The ideal candidate will demonstrate empathy, professionalism, and the ability to work effectively with vulnerable populations. You bring:

• A non-judgmental approach, with a high degree of compassion and empathy.
• Understanding of Housing First, harm reduction, and trauma-informed care philosophies.
• Knowledge and awareness of community resources, social service programs, and housing systems within Calgary.
• Strong crisis management, rapport-building, and advocacy skills.
• Proficiency in MS Office and strong organizational abilities.
• Experience with individuals who have addictions and or are homeless would be an asset

Position Requirements:

• A minimum 2-year degree or diploma in a social sciences discipline from a public institution (or in progress)
• Physical ability to assist clients and lift items up to 35 lbs.
• Ability to obtain a valid Vulnerable Sector Search (within the last six months).
• Ability to obtain certifications such as FOIP and “It’s Your Move” (or equivalent Patient Lift training).

About Alpha House:

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability.

Benefits of working at Alpha House

• Personal Development and training opportunities