Overnight PBSH Caseworker

Default Alpha House Calgary; Calgary; On-site; CAD 36,000 - 43,000; Full time

Benefits offered by this job

Medical & Dental benefits after six mo

Personal development and training

Job summary

Alpha House Calgary is seeking a PBSH Caseworker to join a team-based program delivering supportive housing services. The role emphasizes crisis management, advocacy, and building trust with clients to promote housing stability.

The ideal candidate has a two-year Human Services diploma (or is actively enrolled) and strong understanding of addiction, harm reduction, and trauma-informed care. Excellent communication and confidentiality are essential, with proficiency in Word, Excel, and Outlook.

Qualifications

• Minimum two-year diploma in Human Services or related field, or active enrolment.
• Understanding of addiction, harm reduction, trauma-informed care, and housing-first model.
• Frontline experience working with vulnerable populations facing homelessness or mental health challenges.
• Strong empathy, confidentiality and ethical responsibility.

Responsibilities

• Provide case management in a team-based PBSH program to help clients maintain housing and stability.
• Promote harm reduction and housing-first approaches in day-to-day work.
• Demonstrate crisis management, advocacy, and rapport-building with clients.
• Maintain confidentiality and uphold privacy standards while working independently or in a team.

Skills

Crisis management

De-escalation

Empathy

Communication

Team collaboration

Conflict resolution

Interpersonal skills

Technology proficiency

Education

Two-year diploma in Human Services

Active enrollment accepted

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Description

Job Type:Permanent Full-Time (3 days on, 3 days off; 7pm–7am)

Pay:$24.95 per hour+ $2.00 night premium for hours between 11pm-7am

About the Role

Alpha House operates multiple Place-Based Supportive Housing (PBSH) programs across Calgary, focused on providing care to individuals with complex needs and supporting long-term housing stability. These programs are built on our core values—meeting participants where they are at, eliminating barriers to entry, and offering a safe, compassionate space to address addiction and mental health challenges.

As a PBSH Caseworker, you’ll work in a team-based, case management model to help clients maintain housing and stability. You’ll provide individualized care while promoting harm reduction and housing-first philosophies in both word and action. This role requires strong crisis management, advocacy, and rapport-building skills, as well as a deep sense of empathy, respect, and ethical responsibility.

About You

We are looking for an experienced caseworker to join our PBSH program. The ideal candidate would have the following:

A minimum two-year diploma in Human Services (or related field) from a public post-secondary institution, or actively enrolled

Strong understanding of addiction, harm reduction, trauma-informed care, and the housing-first model

Frontline experience supporting vulnerable populations, particularly those facing homelessness, addictions, or mental health challenges

High degree of empathy, compassion, and non-judgmental support for clients

Crisis management, de-escalation, and conflict resolution skills

Excellent communication, time management, and interpersonal skills

Technologically proficient in Microsoft Word, Excel, and Outlook

Able to maintain confidentiality and adhere to privacy standards

A team player with the ability to work independently

Flexible, resourceful, and adaptable

Familiarity with the Protection of Persons in Care Act

Position Requirements

Class 5 (Non GDL) driver license (Not required for overnight)

Be able to physically assist clients from prone to sitting or standing, and vice versa

Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position

Ability to complete POPA, ATIA & Lift training

About Alpha House

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. We believe in meeting people where they are at and offering practical, compassionate, and professional support throughout their journey.

Benefits of working at Alpha House

Medical and Dental Benefits after six months of continuous work

Personal Development and training opportunities