Transitions Caseworker

ALPHA HOUSE; Calgary; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits after six months

Personal development opportunities

Job summary

Alpha House is seeking a Transitions Caseworker in Calgary to support clients as they move from homelessness toward housing stability. You will engage clients, coordinate housing viewings, and provide life-skill coaching within a Housing First framework.

The role emphasizes documentation, collaboration with partners, and transportation support while promoting recovery-oriented services and client dignity. Full-time schedule Sunday to Thursday, 8:30am–4:30pm.

Qualifications

• A minimum two-year diploma in a social science discipline, or currently enrolled.
• Housing case work experience, ideally with vulnerable populations.
• 1+ year of experience in addictions or mental health support.
• Solid knowledge of Calgary’s housing, shelter, and social services systems.
• Class 5 driver license, clean five year driver’s abstract, and driving experience.
• Skills in harm reduction, trauma-informed care, crisis management, and recovery-oriented systems of care.
• Strong written and verbal communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• High ethical standards and respect for client confidentiality.

Responsibilities

• Proactively engaging with clients to understand needs, barriers, and strengths.
• Assist with personalized case management, goal-setting, and progress tracking.
• Help clients secure housing—viewings, lease signings, move-ins, and more.
• Address practical barriers like ID, bank accounts, rent, and furniture.
• Provide one-on-one support for life skills and recovery planning.
• Collaborate with housing partners and community resources for success.
• Provide transportation to appointments using an agency vehicle.
• Maintain accurate documentation including case notes and forms.
• Participate in team meetings, program evaluations, and community engagement.
• Follow agency policies and regulatory standards; be a positive ambassador.

Skills

Case management

Housing systems knowledge

Harm reduction

Trauma-informed care

Crisis management

Recovery-oriented systems of care

Written communication

Verbal communication

Interpersonal skills

Driving

Documentation

MS Office

Case management software

Education

Two-year diploma in social science

Tools

MS Office

Case management software

Job description

Description

Job Type: Full-Time ( 8:30-4:30pm, Sunday to Thursday)

Pay: $24.95 per hour

About the Role

As a Transitions Caseworker, you will play a key front-line role in supporting clients as they navigate pathways out of homelessness and into housing stability. Using a Housing First and Recovery-Oriented approach, you will work alongside individuals to identify barriers and build on personal strengths to promote long-term, sustainable recovery and independent living. Working as part of our Housing Transitions Team, you’ll support clients through all stages of the housing process—from intake and move-in to long-term case planning and community integration. Some of your responsibilities would include:

• Proactively engaging with clients to understand their current needs, barriers, and strengths
  Supporting clients through personalized case management, goal-setting, and progress tracking
• Assist with securing housing—scheduling viewings, lease signings, move-ins, and more
• Help clients overcome practical barriers such as ID, bank accounts, rent payment, and furniture
• Provide one-on-one support for life skills, recovery planning, and goal development
• Collaborate with housing partners and community resources to support client success
• Provide transportation to appointments, meetings, and housing-related activities using an agency vehicle
• Ensure accurate documentation including case notes, stats, and housing-related forms
• Conduct regular check-ins and maintain professional rapport with clients
• Support transitional housing clients with move-ins, inspections, room cleaning, and guest management
• Actively participate in team meetings, program evaluations, and community engagement
• Follow all agency policies, regulatory standards (MSDS, OH&S, WHMIS), and Accreditation requirements
• Be a positive ambassador for Alpha House and its values

About You

We are looking for a compassionate, motivated individual with strong case management skills and a deep understanding of housing systems, recovery models, and support for vulnerable populations. The ideal candidate would have the following:

• A minimum two-year diploma in a social science discipline, or currently enrolled
• Housing case work experience, ideally with vulnerable populations
• 1+ year of experience in addictions or mental health support
• Solid knowledge of Calgary’s housing, shelter, and social services systems
• Class 5 (Non GDL) driver license, clear five year driver's abstract, and three years of driving experience
• Skills in harm reduction, trauma-informed care, crisis management, and recovery-oriented systems of care
• Strong written and verbal communication and interpersonal skills
• Ability to work both independently and collaboratively in a fast-paced environment
• High ethical standards and respect for client confidentiality and dignity
• Comfort with documentation, MS Office, and case management software
• Physically able to assist clients from prone/sitting positions and lift items up to 35 lbs
• Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
• Able to complete Privacy Training & “It’s your Move” training, or equivalent Patient Lift training

About Alpha House:

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability.

Benefits of working at Alpha House

• Medical Benefits after six months of continuous work
• Personal Development and training opportunities