Payments Officer

Finance Professionals; Toronto; Hybrid; CAD 26,000 - 30,000; Full time

Job summary

FP Inc. is seeking a Payments Officer in Downtown Toronto for a 6-month hybrid role. You will lead a payments team to verify wire instructions, repair formatting issues, and ensure timely processing while adhering to risk and regulatory guidelines.

The role emphasizes collaboration, process improvements, and effective communication with business and technical stakeholders to optimize daily payment operations.

Qualifications

• 3-4 years of experience; proficient in MS Office.
• College degree or related experience.
• Strong communication and teamwork skills.

Responsibilities

• Verify and repair wire payment instructions promptly and accurately.
• Participate in process improvements and quality control.
• Manage daily workflows and contributor queues to expedite payments.
• Identify inconsistencies, review operator errors, and help set best practices.

Skills

Communication

Collaboration

Leadership

Coordination

Organization

Education

College degree or related experience

Tools

Microsoft Office

Job description

JOB DESCRIPTION

Location: Hybrid (Downtown, Toronto)

Duration: 6 months

Our client, a leading financial institution in Downtown Toronto, is looking for a Payments Officer to lead and drive a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

• Responsible for prompt and efficient repair and verification of wire payment instructions received according to procedures governing these transfers. The payment instructions may be received electronically or manually. The verification officer is responsible for having detailed knowledge of wire payment formatting to ensure the error or formatting issue can be quickly identified and repaired.
• Proactively take part in process improvements and quality control for continuous improvement.
• Work is completed most efficiently to manage daily workflows, including contributions to all queues, to expedite execution of payments.
• Seeks to clarify inconsistencies or review operator errors and participate in establishing "best practices" standards to improve customer satisfaction.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Create an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Build a high-performing environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Must-Have Skills:

• 3-4 years of experience - Computer skills such as typing, using Microsoft Office.

Nice-To-Have Skills:

• Previous Banking experience
• Accounting experience

Soft Skills Required:

• Strong ability to communicate effectively across technical and business audiences, adapting language and level of detail as appropriate.
• Solution-oriented, collaborative approach focused on progressing discussions toward workable outcomes.
• Comfortable leading conversations and contributing actively in technical and delivery discussions.
• Strong coordination skills with the ability to bring the right stakeholders together to resolve design or delivery questions.
• Organized, proactive, and able to anticipate questions and downstream impacts on delivery.

Education:

• College degree or related experience.

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong.

In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position.

The hourly compensation range for this role is C$19 - C$21.5/hour.

We seek applicants with a wide range of abilities, and we provide an accessible candidate experience.

We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.