Manager, RTR Payment System Operations

Payments Canada; Ottawa; Hybrid; CAD 108,000 - 132,000; Full time

Benefits offered by this job

Flexible, hybrid work environment

Health and dental benefits

Paid time off

Job summary

Payments Canada is seeking a senior leader to oversee RTR Payment System Operations, ensuring 24/7 x 365 operations and guiding the roadmap for real-time payments in Canada. You will manage end-to-end operations, mentor the team, collaborate with external vendors, and drive strategic initiatives across the organization.

Travel may be required as part of stakeholder engagement and industry involvement. Reporting to the Director, you will shape budget plans and develop talent through coaching and

Qualifications

• Minimum of seven (7) years of experience in a business analysis environment, including progressive management experience.
• Experience establishing and maintaining effective relationships with internal and external stakeholders.
• Advanced knowledge of RTR and underlying systems, including operational policies and rules.

Responsibilities

• Manage ongoing RTR payment system operations across business, operational and technical fronts.
• Champion changes and improvements to exchange, clearing and settlement processes for RTR.
• Provide subject matter expertise to internal and external stakeholders.
• Develop operational rules, standards, and procedures with Rules and Standards Team.
• Prepare briefing notes, presentations and documentation for executive audiences.
• Coach and mentor team members on RTR operations and functionality.
• Ensure quality assurance of all team deliverables and coordinate with external vendors.

Skills

Leadership

Stakeholder management

Business analysis

Strategic thinking

Education

Post-secondary education in Business/Commerce

Job description

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2025 alone, our systems cleared approximately $103 trillion or $411.9 billion every business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

Who we are

We Are a Public Purpose, Non-profit Organization Situated At The Center Of Canada’s Payment Ecosystem. We Own And Operate Payment Systems That Process Hundreds Of Billions Of Dollars’ Worth Of Payment Transactions Every Business Day. We Convene Ecosystem Participants To Discuss Their Multiple And Diverse Interests And Ideas And To Navigate Industry-level Challenges. We Adhere To a Set Of Values That Are Our North Star

Inspire trust, build community and enable change.

Payments Canada — where our country connects

Our culture

With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

You need to work here if

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

What we are looking for

The RTR Payment Systems Operations team provides business and technical expertise to ensure the operational excellence of Canada's real-time exchange, clearing and settlement infrastructure and interfaces with participant institutions to develop, maintain and improve the business processes (including rules and standards) supporting the operation of the Real-Time- Rail Payments System.

Reporting to the Director, RTR Payment System Operations, the incumbent is a senior member of the RTR Payment System Operations team and plays a key role in supporting 24hr x 365days operations of the RTR and planning the evolution and future state of Real-Time payments in Canada.

Duties and Responsibilities Operations

• Manage ongoing operations for the RTR Payment System across business, operational and technical fronts.
• Champion changes and improvements to the existing exchange, clearing and settlement processes for the RTR and its related services.
• Provide subject matter expertise to internal and external stakeholders.
• Support for the development of operational rules, standards and procedures working closely with the Rules and Standards Team.
• Prepare briefing notes, presentations and documentation for operational and executive level audiences.
• Coach and mentor other employees on matters related to RTR operations and functionality.
• Support and promote quality assurance of all deliverables produced by the team.
• Work closely with external technology vendors, especially the TO, and manage the various relationships in collaboration with Payments Canada Vendor Management service.

Strategic Leadership

• Take a leadership role for RTR Payment Operations, in conjunction with RTR Product Management, in setting the medium and long-term product roadmap for the RTR, including establishing work, budget and resource plans across the organization to support the roadmap.
• Support and lead aspects of future state planning for real-time payments in Canada, including examination of the business, operational and technical implications on the RTR
• Take initiative to identify improvements/enhancements to existing rules, processes, and procedures.

Relationship Management

• Build and maintain effective relationships with all Payments Canada divisions, members, various stakeholders, and external contacts.
• Represent Payments Canada and share operational expertise on international working groups, forums, and other events.
• Prepare and deliver updates, presentations, and training to internal and external audiences in various forums.
• Communicating broadly, both internally, and externally, when incidents occur and when system changes are planned.
• Represent Payments Canada at industry events as required.

Leadership, People and Team Development

• Develop, implement, and maintain a divisional strategy in line with the organizational strategy, designed to enhance or reliably sustain existing services over the longer term, and to proactively identify opportunities for new or amended services.
• Attract and retain professionals with the skill sets and competencies needed to deliver Payments Canada’s strategic priorities.
• Provide strong leadership to the divisional team, ensuring the necessary tools and support are in place to enable the team to be successful.
• Monitor and measure performance of divisional goals against Payments Canada’s strategic goals, as well as plans in support of the corporate scorecard.
• Responsible and accountable for all aspects of the talent management cycle (i.e., workforce planning, recruitment, performance management, staff development, succession planning) for the team, including developing group and individual development plans for team members to support a culture of continuous learning and development.
• Provide leadership to the team through the creation of a compelling vision and ensure that the necessary tools and support are in place to enable the team to succeed.
• Establish and operate within budget and ensure compliance with budgetary and financial administration requirements.
• Champion the Payments Canada culture and encourage an open and energetic working environment and, by example, demonstrate that the team supports the entire organization to meet internal/external objectives.

What you need to be successful

• Post-secondary education in Business, Commerce, or a related discipline.
• Minimum of seven (7) years of experience in a business analysis environment, including progressive management experience.
• Experience in establishing and maintaining effective relationships with internal and external stakeholders.
• Advanced knowledge of the RTR and the underlying systems and payments, including operational policies, rules and functionality.
• Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment and education checks.
• Periodic travel will be required.

Asset Qualifications

• Experience in the financial industry is considered an asset.
• Bilingualism (English and French) is considered an asset.

Professional Competencies

• Develop and Mentor others: Supporting others to develop and learn, recognizing their achievements, and building an organizational culture where knowledge and growth are valued and rewarded.
• Demonstrate Mature Confidence: Demonstrating confidence and realistic trust in one's own abilities. Understanding and managing their own emotions and drives, and the impact of self on others to minimize counterproductive actions, instill trust and inspire others.
• Think Strategically: Seeing and synthesizing different sides of an issue, examining the full range of options and outcomes, and building intellectual frameworks to guide analysis and action.
• Make Decisions: Using critical thinking, good business sense and organizational values to make decisions involving varying levels of risk and ambiguity.
• Drive Success: Understanding the workings, structure, culture, as well as the distribution of power within and beyond the organization; utilizing this understanding to solve problems and achieve desired outcomes.
• Apply Business Acumen: Continually seeking new ways to enhance performance, improve results and/or transform the business and the industry in which it operates.

Salary range

Our target starting rate for this role is $119,850 with flexibility based on your experience and qualifications. The full salary range and benefits package are detailed below.

What’s in it for you?

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up (if eligible)
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.

Our Commitment to Fair Hiring

At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.

It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.

Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing [e-mail].

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.