Patient Referral & Scheduling Clerk

Providence Healthcare Pty Ltd.; Prince George; On-site; CAD 33,000 - 47,000; Part time

Benefits offered by this job

Competitive salary

Growth opportunities

Inclusive culture

Job summary

Providence Health Care is seeking a Referral Clerk to support a patient- and family-centered model of care by processing physician referrals, prioritizing outpatient appointments, and scheduling related procedures.

You will enter data into the electronic health record, file clinical documents, and coordinate with physicians and staff to ensure accurate patient information and smooth operations. This 0.8 FTE temporary posting offers growth opportunities within a diverse workplace.

Qualifications

• Grade 12 and two years of related experience or an equivalent combination of education, training, and experience.
• Knowledge of medical terminology.
• Ability to keyboard at 40 w.p.m.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.

Responsibilities

• Process referrals and re-referrals received from physicians and hospital units by performing duties such as receiving/requesting referral information, patient demographics and other clinical data.
• Record and/or enter a variety of information including consultation, dates, locations and types of examinations/procedures to complete patient schedules using the computerized information system.
• Create new agency identification for the patient and register new patients according to agency standards.
• Electronically file clinical documents in the electronic health record and route documents for physician review as required.
• Determine appointment priority by evaluating patient information and organize a review system for referrals with physicians/clinical staff.
• Process written or verbal instructions from triage physician including requisitions, bookings, forms, and additional documentation.
• Book new patient appointments by reviewing triage records and assigning modality (medical, radiation, surgical, gynecology) as required.
• Review suitability/availability and manage emergency bookings by communicating with physicians and entering new patient appointments.
• Carry out pre-registration duties and contact patients to confirm appointments and logistics.
• Review referrals/triage forms to identify patient needs and arrange services (oxygen, interpreters, counseling) as required.
• Meet with patients prior to new appointments to collect signatures and information and inform them of logistics.

Skills

40 wpm typing

Medical terminology

Communication skills

Interpersonal skills

Organization

Equipment operation

Physical fitness

Education

Grade 12

2 years related experience

Job description

Providence Health Care is seeking a Referral Clerk to support a patient- and family-centered model of care by processing physician referrals, prioritizing outpatient appointments, and scheduling related procedures.

You will enter data into the electronic health record, file clinical documents, and coordinate with physicians and staff to ensure accurate patient information and smooth operations. This 0.8 FTE temporary posting offers growth opportunities within a diverse workplace.