Referral Clerk, BC Cancer Victoria

Providence Health Care; Victoria; On-site; CAD 33,000 - 47,000; Full time

Job summary

Providence Health Care is seeking a Referral Clerk who will process physician referrals, record patient information, and book outpatient appointments. The role requires Grade 12 and two years of related experience, with strong data entry and communication skills.

The position emphasizes accuracy and timely scheduling within a patient-centered care model. Working within a collective agreement, duties include maintaining patient files, coordinating with hospital units, and ensuring referrals are

Qualifications

• Grade 12 and two years’ recent, related experience or an equivalent combination of education, training, and experience.

Responsibilities

• Process referrals and re-referrals from physicians and hospital units by performing duties such as receiving and requesting referral information.
• Record and enter patient demographics and clinical data into the scheduling system.
• Register new patients and create agency identifications per standards.
• File clinical documents in the electronic health record.
• Assist in prioritizing appointments by reviewing triage information and physician instructions.
• Book new patient appointments and manage ambulatory care unit scheduling.
• Coordinate pre-registration tasks and verify patient information with callers.
• Communicate appointment details, location, and parking to patients.

Skills

Medical terminology

Typing 40 wpm

Verbal and written communication

Interpersonal skills

Organizational skills

Equipment operation

Physical stamina

Education

Grade 12

Job description

The salary range for this position is CAD $29.24/Hr. - CAD $29.24/Hr.

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required

Within the context of a patient, client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Manager/Coordinator or designate, in accordance with established guidelines, the Referral Clerk receives, records and processes physician referral and re-referral requests, determines outpatient appointment priority, books related appointments and special procedures, requests, receives, records, stores and collates supporting patient documentation in addition to searching for and/or entering related data into the computerized information system.

Education

Grade 12 and two (2) years’ recent, related experience or an equivalent combination of education, training, and experience.

Skills & Abilities

• Ability to keyboard at 40 w.p.m.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
• A competitive salary $29.24 CAD/Hr
• Growth opportunitiesWe welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• Inclusive culture We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
  

Your Day to Day

• Processes referrals and re-referrals received from physicians and hospital units by performing duties such as
• Receiving/requesting referral information, patient demographics and other clinical data.
• Recording and/or entering a variety of information including consultation, dates, locations and types of examinations/procedures to complete patient schedules including name searches using the computerized information system to obtain information such as patient identification, agency identification, patient demographics and information on previous cancer sites.
• Creating new agency identification for the patient.
• Registering new patients according to agency standards for entering information.
• Electronically filing clinical documents in the electronic health record.
• Routing documents for physician review as required.
• Determines appointment priority by evaluating patient information such as patient history, test results and pertinent reports. Organizes and maintains a system for review of referrals by identifying concerns to physician/clinical staff as required and placing the referral in the designated area for review.
• Processes written or verbal instructions from triage physician, including activities such as initiating requisitions, requesting bookings such as diagnostic imaging, completing forms, and requesting additional documentation.
• Books new patient appointment by performing duties such as Reviewing the triage record to obtain modality assignment of medical, radiation, surgical or gynecology consultation.
• Assigning the new patient appointment for the ambulatory care unit according to prioritization, pre-determined schedule or per triage instructions, referring queries regarding appointment as required.
• Reviewing suitability/availability and emergency bookings by communicating to the appropriate physicians. Performing data entry of new patient appointments.
• Carries out a variety of pre-registration duties prior to patient appointments such as printing out new patient lists, pulling referrals, and attaching pre-registration check sheets. Contacts patients to validate information on computerized information systems and to confirm appointments, location of the centre, parking, required material and relevant physician information.
• Reviews patient needs identified on referral or triage form prior to clinic appointment and refers to appropriate service or arranges accordingly, such as making arrangements for oxygen, stretchers, referrals to patient and family counseling and interpreter services.
• Meets with patient prior to new patient appointment to obtain information such as signatures on consent forms or out of country consent forms, as required. Contacts patients regarding late or missed new patient appointments.
• Maintains a variety of statistical information such as the number of new referrals, appointment dates, referral dates, registration numbers issued for review and analysis by the Manager/Coordinator.

Who We Are

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.