Patient Information Clerk

The Hospital for Sick Children; Toronto; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player in pediatric healthcare is seeking a dedicated Patient Information Clerk to join their team. In this role, you'll be the first point of contact for patients and families, ensuring a warm welcome and efficient service. You'll coordinate appointments, maintain patient records, and support healthcare staff with clerical tasks. This position offers a chance to make a real difference in the lives of children and their families while working in a supportive environment that values equity and inclusion. Join a community committed to healthier children and a better world.

Benefits

Health Insurance

Dental Insurance

Life Insurance

Employee Wellness Programs

Equity, Diversity, and Inclusion Initiatives

Qualifications

• Must have open availability from Monday to Sunday, including weekends.
• Previous clerical experience in a hospital/medical environment preferred.

Responsibilities

• Greet patients and families, assisting in meeting their needs.
• Schedule and coordinate appointments and maintain patient charts.
• Provide clerical support to all health care staff.

Skills

Communication Skills

Interpersonal Skills

Organization Skills

Problem Solving

Customer Service Orientation

Attention to Detail

Flexibility

Education

Diploma from a recognized Medical Administration program

Medical Terminology certificate

Tools

Computer Proficiency

Job description

Join to apply for the Patient Information Clerk role at The Hospital for Sick Children

Join to apply for the Patient Information Clerk role at The Hospital for Sick Children

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

As a Patient Information Clerk for 7BCD Paediatric Medicine, you will frequently be the first point of contact when patients and families arrive to the department. You will provide service in a customer-focused manner. You will facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner.

Here's What You'll Get To Do

• Greet patients and families, and assist in meeting their needs when appropriate
• Schedule and coordinate appointments and meetings
• Organize and maintain patient charts, as well as electronic and paper information filing systems
• Maintain electronic calendar/schedules
• Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority
• Prepare requisitions
• Provide clerical support to all health care staff
• Perform other duties as assigned
  
  

Here's What You'll Need

• Must have open availability from Monday to Sunday, including days, evenings, weekends, and holidays as needed.
• Availability to work varying shifts based on business needs.
• Diploma from a recognized Medical Administration program or equivalent combination of education and experience
• Medical Terminology certificate is an asset
• Previous clerical experience in a hospital/medical environment preferred
• Basic proficiency with computers (i.e. word processing)
• Strong communication, interpersonal and organization skills
• Demonstrated problem solving abilities
• Ability to be self-directed, to be flexible and to take initiative
• Attention to detail and efficient time management
• Strong customer service orientation
• Epic training and patient registration experience are assets
• Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives
  
  

Here's What You'll Love

• This position is eligible for employee benefits coverage including but not limited to; health, dental and life insurance. The full benefits package will be discussed at the time of offer.
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
• For more on why you'll love working at SickKids, visit our careers site.
  
  

Employment Type

• Full-time permanent
• 0.80 FTE
• 30 hours per week
  
  

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital's receipt of all necessary documentation.

How To Apply

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

If you are still experiencing technical difficulties please email [e-mail] to send us a short description of the issues you are experiencing. Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at The Hospital for Sick Children by 2x

Get notified about new Clerk jobs in Toronto, Ontario, Canada.

Receptionist Clerk - Holland Rehab Services - Temporary full-time 2025-13116 (2025-13116)

Intermediate Clerk - Family Health Team Clinic - Casual 2025-12213 (2025-12213)

Appointments Clerk - Audiology - Temporary Full Time 2025-11845 (2025-11845)

Booking Clerk - Medical Imaging, U (J0425-0261)

Booking Clerk - Medical Imaging, FT ( J0425-0542)

ScotiaMcLeod Assistant Branch Administrator - Toronto Plaza

Employment / Litigation Law Clerk - Toronto

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.