Patient Experience Project Coordinator - Hybrid

University Health Network; Toronto; Hybrid; CAD 48,000 - 73,000; Full time

Benefits offered by this job

HOOPP pension

Transit access

Flexible schedule

Professional development

Corporate discounts

Job summary

University Health Network seeks a PFCE Coordinator to advance patient, family and caregiver experience within the PMH portfolio. You will support project planning, data collection and reporting, and engage patient partners across committees.

Hybrid work environment with a focus on equity and quality improvement; prior oncology experience is an asset and collaboration across departments is essential.

Qualifications

• Minimum 2 years experience in patient experience, quality improvement, project coordination, or health services research.
• Experience with qualitative and quantitative data, dashboards, and reporting tools.
• Experience engaging directly with patients, caregivers and families in a healthcare setting.
• Excellent interpersonal, facilitation and organizational skills.
• Excellent analytical, problem recognition and resolution skills.
• Proficiency in Microsoft Office.

Responsibilities

• Coordinate end-to-end project management of multiple projects within a multi-disciplinary team environment.
• Assist with data collection, reporting and distribution – including data entry and data visualization (Excel).
• Liaise with team members and committees to ensure activities are coordinated.
• Prepare and maintain project plans, reports, presentations and executive summaries.
• Support Patient Family Caregiver Experience Committee and stakeholder engagement.
• Ensure patient feedback is representative and supports equity.

Education

Bachelor's degree in health sciences/health administration

Masters degree (preferred)

Tools

Excel

Job description

University Health Network seeks a PFCE Coordinator to advance patient, family and caregiver experience within the PMH portfolio. You will support project planning, data collection and reporting, and engage patient partners across committees.

Hybrid work environment with a focus on equity and quality improvement; prior oncology experience is an asset and collaboration across departments is essential.