Patient Experience Champion — Medical Aesthetics

Skin Vitality Medical Clinic; Burlington; On-site; CAD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training and ongoing PD

Career advancement opportunities

Collaborative team environment

Treatment benefits: complimentary or 


discounted aesthetic treatments

Job summary

Skin Vitality Medical Clinic is seeking a Patient Experience Coordinator in Burlington for a full-time, in-person role. You will be the first point of contact, delivering warm, professional service and guiding patients through visits with care and efficiency.

You will handle calls, bookings, payments, and patient information while collaborating with clinicians and staff to ensure a seamless, welcoming experience for every patient.

Qualifications

• Experience in reception, hospitality, luxury retail, hotels, medical or dental clinics, spas, salons, or other customer service roles is an asset.
• Willingness to learn and contribute to a collaborative team.
• Ability to create a welcoming, professional first impression.

Responsibilities

• Welcome patients with warmth and professionalism.
• Answer incoming calls and respond to inquiries with care.
• Schedule appointments and support daily clinic operations.
• Guide patients through check-in and check-out.
• Process payments and maintain accurate patient information.
• Collaborate with physicians, nurses, and clinic teams to ensure timely appointments.
• Maintain a clean, organized, and welcoming clinic environment.
• Build relationships by making patients feel valued and cared for.

Skills

Customer service

Positive attitude

Dependability

Organization

Multi-tasking

Clear communication

Job description

Skin Vitality Medical Clinic is seeking a Patient Experience Coordinator in Burlington for a full-time, in-person role. You will be the first point of contact, delivering warm, professional service and guiding patients through visits with care and efficiency.

You will handle calls, bookings, payments, and patient information while collaborating with clinicians and staff to ensure a seamless, welcoming experience for every patient.