Family Practice - Medical Receptionist

The Peterborough Clinic; Peterborough; On-site; CAD 40,000 - 50,000; Full time

Job summary

The Peterborough Clinic in Peterborough, Ontario seeks a Medical Receptionist to welcome patients, answer calls, and schedule appointments, ensuring a calm, supportive environment for patients and families.

You will handle EMR entry (EPIC) and OHIP billing processes, maintain patient records, liaise with physicians and nurses, and support day-to-day clinic operations with professionalism and care.

Qualifications

• Greet patients professionally and communicate clearly.
• Maintain patient confidentiality and privacy at all times.
• Handle EMR documentation and scheduling efficiently.

Responsibilities

• Greet patients in person or by phone and schedule appointments to optimize satisfaction and physician time.
• Maintain confidentiality of personal health information.
• Enter and update patient information in EMR (EPIC) and ensure lab results are documented.

Skills

Customer service

Multitasking

Organizational skills

Communication

Computer skills

Education

Community college diploma in Medical Office Assisting or Hospital Ward Clerk

Tools

OHIP Billing

Accuro

EPIC

Job description

Primary Function:

Medical receptionists assist the physician and patients by ensuring the medical environment is welcoming and calm for patients and their families. With compassion and integrity, they will provide a positive patient experience while completing their administrative duties. Maintain office organization and patient flow while adhering to strict confidentiality policies is essential.

Educational Requirements:

A community college diploma/certificate specializing in Medical Office Assisting or Hospital Ward Clerk or equivalent experience. OHIP Billing, Accuro and Epic experience an asset

Other Skills and Attributes:

• Speaking – ability to convey information to patients correctly.
• Flexibility - multi-tasking, time management, organization, attention to detail
• Computer skills
• Professionalism and compassion effective interpersonal skills
• Excellent written and oral communication.

Tasks and Duties:

• Promptly greet patients in person or on the telephone answering inquiries and scheduling appointments to optimize patient satisfaction and the physician’s time.
• Respect the dignity and privacy of patients by maintaining strict confidentiality of personal health information.
• Responsible for the initial processing through the EMR system and updating and documenting patient information as necessary, obtaining results of diagnostic investigations prior to patient’s appointments. This may include using the hospital EMR (EPIC) as well.
• Liaison with referring physicians/nurses and office staff in a cordial manner.
• Deliver service to both patients and fellow Clinic members by engaging in positive interactions and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their experience is better than expected.
• Ensure all medical services performed by physician are entered into the system for OHIP and third-party billing.
• Prep/tidy exam rooms, direct patients to ensure there is continuous patient flow.
• Schedule tests and procedures as necessary.
• Maintain incoming mail, faxes, documents, tasks, meeting schedules.
• Contribute to team effort by sharing in Suite responsibilities such as:

• • Preparing laundry or autoclave to go out.
  • Ordering internally for office and medical supplies

• Help patients in distress by responding to emergencies.
• Scanning patient records for document retention.
• Any other duties needed to ensure consistent operation of the Clinic.