Patient Care & Programs Coordinator

InspireHealth; Victoria; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive salary benefits

37.5-hour work week

Paid vacation leave

Paid sick leave

Training and development

Business casual attire

Collaborative work environment

Work-life balance

Inclusive culture

Rewarding workplace

Team mindfulness

Job summary

InspireHealth in Victoria, BC is seeking a dedicated Care Coordinator to manage front desk duties and patient care operations in a full-time role. You will greet patients, handle registrations, coordinate appointments, and support clinicians and volunteers in a busy, welcoming centre.

The role requires strong communication, compassion, and multi-tasking ability, with a focus on confidentiality and teamwork within a not-for-profit cancer care setting.

Qualifications

• At least 2 years of progressive experience in patient care administration or operations.
• Comfortable with technology and skilled in Microsoft Office, EMR systems, and communications platforms such as Zoom & Telus Business Connect.
• Excellent oral and written communication and strong people skills.
• Ability to use critical thinking skills and take initiative, with a strong aptitude for problem-solving and remaining adaptable.
• Thrives in a dynamic environment while multi-tasking.
• Ability to work as part of a team, as well as independently.
• Ability to multi-task with grace and remain detail oriented at all times
• Ability to work with a broad range of people including patients, support people, volunteers and staff
• Capacity to maintain highest level of discretion and confidentiality

Responsibilities

• Implement effective and seamless operations of in-person and virtual programs including online class support and appointments with physicians, dietitians, counsellors and exercise therapists.
• Create a seamless patient experience from registration to appointment/class booking and program facilitation, both in-person and virtual.
• Daily patient data management in EMR system and coordination of medical records with other healthcare organizations.
• Maintain a warm and welcoming environment for all clients and visitors and maintain a clean, organized Centre.
• Community outreach to promote organizational awareness and new patient registrations.
• Receive and process donations and support organization fundraising initiatives such as our annual gala and Rain Walk.
• Oversee clinician and volunteer onboarding.

Skills

Customer service

Communication

Multitasking

Team player

Discretion

Tools

Microsoft Office

Electronic Medical Records

Zoom

Telus Business Connect

Job description

InspireHealth in Victoria, BC is seeking a dedicated Care Coordinator to manage front desk duties and patient care operations in a full-time role. You will greet patients, handle registrations, coordinate appointments, and support clinicians and volunteers in a busy, welcoming centre.

The role requires strong communication, compassion, and multi-tasking ability, with a focus on confidentiality and teamwork within a not-for-profit cancer care setting.