Part-Time Care Coordinator — Front Desk & Patient Intake

Lifemark Health Group; Surrey; On-site; CAD 28,000 - 39,000; Part time

Job summary

Lifemark Physiotherapy Nordel Way in Surrey, BC, seeks a part-time Care Coordinator to support patient intake, scheduling, and billing. You will liaise with patients, staff, and funders to ensure smooth clinic operations with friendly, professional service.

Responsibilities include data entry, payments processing, and coordinating clinic activity while representing Lifemark’s patient‑centered approach and core values across a multidisciplinary team.

Qualifications

• High School Diploma or equivalent required.
• Post-secondary education in Medical Office Administration is an asset.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication (verbal and written) and customer service skills.
• Proficient in computer systems, including Microsoft Office; EMR/Case Management experience is an asset.
• Flexible, adaptable, and responsive to changing priorities.
• Ability to work both independently and collaboratively as part of a team.
• Previous experience in a physiotherapy or multidisciplinary healthcare clinic is an asset.

Responsibilities

• Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries.
• Coordinate accurate patient intake and maintain up-to-date records throughout treatment.
• Assist patients with completing documentation to ensure accuracy and completeness.
• Schedule appointments and manage patient records efficiently.
• Collect payments at time of service and submit insurance claims to third-party funders.
• Perform data entry and billing in accordance with clinic procedures.
• Manage incoming and outgoing communications, including mail, courier, and fax.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Skills

Organizational skills

Communication skills

MS Office

EMR/Case Management

Teamwork

Independent work

Education

High School Diploma or equivalent

Post-secondary education in Medical Office Administration (assets)

Tools

Microsoft Office Suite

EMR/Case Management systems

Job description

Lifemark Physiotherapy Nordel Way in Surrey, BC, seeks a part-time Care Coordinator to support patient intake, scheduling, and billing. You will liaise with patients, staff, and funders to ensure smooth clinic operations with friendly, professional service.

Responsibilities include data entry, payments processing, and coordinating clinic activity while representing Lifemark’s patient‑centered approach and core values across a multidisciplinary team.