Care Coordinator

Lifemark Health Group; City of Langley; On-site; CAD 42,000 - 62,000; Full time

Job summary

Lifemark Health Group is seeking a Care Coordinator for Lifemark Physiotherapy 64th Avenue in Langley, BC. The role focuses on patient intake, appointment scheduling, and billing support to ensure smooth clinic operations and high-quality service.

You will work with a multi-disciplinary team and engage with patients, staff, and funders to coordinate care, process invoices, and maintain accurate records in a fast-paced environment.

Qualifications

• Strong customer service and admin skills in a clinical setting.
• Proficiency in data entry and scheduling with attention to detail.
• Experience with billing processes and patient intake is an asset.

Responsibilities

• Answer phones and greet patients, providing excellent service.
• Coordinate patient intake and update medical records.
• Schedule appointments and manage billing and payments; assist with invoices.

Skills

Customer service

Administrative skills

Data entry

Communication

Microsoft Office

Telephone etiquette

Education

High School Diploma

Medical Office Administration (asset)

Tools

Electronic health records

Billing software

Job description

Care Coordinator –Lifemark Physiotherapy 64th Avenue
Location: 20230 64th Avenue, Langley, BC, V2Y 1N3
Status: Temporary Full Time - 14 months

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator at Lifemark Physiotherapy 64th Avenue, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”,“We strive for simplicity”,“We trust each other to do the right thing”, “We go the extra kilometre” and “We belong here”.

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of serviceand maintain accurate insurance claims to third party funders
• Complete data entry and billingfor third party funders
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Previous experience in a physiotherapy or private health care clinic setting is an asset
• Excellent communication (verbal and written) and interpersonal skills
• Computer savvy and data entry skills
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision
• Post secondary education in Medical Office Administration or related field considered an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca