Patient Care Coordinator - Fairview Dentistry

Dentalcorp Canada; St. Thomas; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

RRSP matching program

Competitive compensation

EFAP and wellness perks

Career development and CE access

Job summary

Fairview Dentistry in St. Thomas, ON, is seeking a Practice Manager to ensure smooth daily operations and exceptional patient service. You will manage scheduling, calls, payments and records while supporting a busy dental team.

Ideal candidates have at least 1 year of administrative experience, familiarity with dental software, and a willingness to grow professionally within a collaborative practice.

Qualifications

• Minimum 1 year of Administrator experience.
• Clinical background considered an asset.
• Experience with Dental software.
• Candidates must be legally eligible to work in Canada.

Responsibilities

• Make a positive and lasting impression on the patient from arrival to departure.
• Optimize the appointment schedule to keep the day full with minimal gaps.
• Manage all patient calls and inquiries (appointments, confirmations, amendments).
• Manage cancellations and overcome objections to keep appointments.
• Bill patients, process payments, submit insurance claims, answer fee inquiries.
• Maintain recall system and patient database.
• Process referral letters and patient correspondence.
• Manage and file patient records and charts.

Skills

Administrative experience

Customer service

Scheduling

Communication

Tools

Dental software

Job description

About us:

Fairview Dentistry has proudly been serving the St. Thomas community for over a decade. Our dentist and dental team offer our patients a comprehensive range of dental services, including general dentistry, Invisalign® clear aligners, cosmetic care, and preventive hygiene.

We pride ourselves on providing quality dental care and 4.8 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning and innovative technology

Schedule:

Monday - Thursday: 10:00am - 6:00pm.

Friday: 8:00am - 4:00pm.

The wage for this Practice Manager position is$25.00 - $30.00/hour depending on skills, experience, and location.

Benefits of Joining Our Team:

• Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us.

• Competitive compensation.

• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!

• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services.

• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education.

• Attend social and CE events to network with dental professionals in your community.

• Work-life balance and flexibility.

• Access to modernized technology to provide optimal oral care to patients.

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave.

• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps.

• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments.

• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment.

• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner.

• Effectively manage the recall system and accurately maintain the patient database.

• Process referral letters and other patient correspondence upon receipt from the provider.

• Manage and file all patient records and charts.

• Demonstrate active listening and empathy to patients using effective communication skills.

About You:

• Minimum 1 year of Administrator experience.

• Clinical background considered an asset.

• Experience with Dental software.

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.