Treatment Coordinator - Bankers Hall Dental

Dentalcorp Health Services LTD.; Calgary; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

RRSP matching

Competitive pay

EFAP

Career development

CE events

Work-life balance

Technology access

Job summary

Bankers Hall Dental in Canada is seeking a professional administrator to join our team. You will greet patients, manage the front desk, and optimize scheduling to keep the day fully booked with minimal gaps. You will handle calls, bookings, billing, and insurance submissions with a positive, patient-focused approach.

Candidates should have at least 1 year of admin experience; a clinical background is a plus. Proficiency with dental software and eligibility to work in Canada are required.

Qualifications

• Minimum 1 year of Administrator experience.
• Clinical background considered an asset.
• Experience with Dental software.
• Candidates must be legally eligible to work in Canada.

Responsibilities

• Greet patients and manage front-desk interactions to create a positive first impression.
• Optimize appointment scheduling with a full daily calendar and minimal gaps.
• Handle patient calls and inquiries with a courteous, solution-focused approach.
• Manage cancellations and address objections to keep patients on schedule.
• Process payments, billing, and insurance submissions with accuracy and professionalism.
• Maintain patient records and charts, ensuring data integrity and confidentiality.
• Assist with patient communications and referrals as needed.

Skills

Administrative experience

Tools

Dental software

Job description

Get To Know Us

At Bankers Hall Dental our mission is to provide a superior level of comprehensive dentistry to our patients by utilizing the latest technologies. We take pride in providing dental treatments that are comfortable, effective, and precise! Our general dental office and team offer a variety of general dental services including orthodontics, Invisalign, TMJ muscle-related discomfort, sleep, and breathing disorders, advanced bite restoration, and implant restoration. We also offer Botox for cosmetic and therapeutic treatments. We pride ourselves on providing quality dental care and 4.9 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology. Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry's leading clinicians and have greater access to the advanced treatment technologies and training & development, and support. Schedule: Monday - Tuesday 9:00am - 5:45pm Wednesday - Thursday 7:00am - 3:30pm

Benefits of Joining Our Team

• Now offering an RRSP matching program for our permanent team members - helping you grow your future while you build your career with us
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You

• Minimum 1 year of Administrator experience
• Clinical background considered an asset
• Experience with Dental software
• Candidates must be legally eligible to work in Canada.

We thank all applicants, but only suitable applicants will be contacted.

Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.