Patient Care Coordinator - Fairview Dentistry

Dentalcorp; St. Thomas; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

RRSP matching

Service discounts

Gym membership

EFAP program

Career development

Job summary

Fairview Dentistry in St. Thomas, Ontario is seeking a capable Practice Manager to oversee daily operations, scheduling, billing, and patient service. You will work closely with our dental team to ensure a smooth, welcoming experience for every patient.

The role emphasizes efficiency, strong communication, and knowledge of dental software. We offer competitive pay, RRSP matching, and a supportive environment focused on professional growth.

Qualifications

• Minimum 1 year of administrator experience.
• Clinical background considered an asset.
• Experience with dental software.

Responsibilities

• Optimize the appointment schedule to keep the day full with minimal gaps.
• Handle patient calls and inquiries with a positive, friendly approach.
• Bill patients, process payments, and submit insurance claims.
• Maintain and file patient records and charts.
• Demonstrate active listening and empathy with patients.
• Support recall system and manage patient database.

Skills

Administrative experience

Tools

Dental software

Job description

About us:Fairview Dentistry has proudly been serving the St. Thomas community for over a decade. Our dentist and dental team offer our patients a comprehensive range of dental services, including general dentistry, Invisalign clear aligners, cosmetic care, and preventive hygiene.We pride ourselves on providing quality dental care and 4.8 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning and innovative technologySchedule:Monday - Thursday: 10:00am - 6:00pmFriday: 8:00am - 4:00pmThe wage for this Practice Manager position is $25.00 - $30.00/hour depending on skills, experience, and location.Benefits of Joining Our Team:Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with usCompetitive compensationTotal rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory servicesCareer development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing educationAttend social and CE events to network with dental professionals in your communityWork-life balance and flexibilityAccess to modernized technology to provide optimal oral care to patientsResponsibilities:Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leaveResponsible for optimizing the appointment schedule by ensuring the day is full, with limited gapsManage all patient calls and inquiries with a smile: appointments, confirmations, and amendmentsManage potential cancellations and overcome objections to motivate the patient to keep the appointmentBill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive mannerEffectively manage the recall system and accurately maintain the patient databaseProcess referral letters and other patient correspondence upon receipt from the providerManage and file all patient records and chartsDemonstrate active listening and empathy to patients using effective communication skillsAbout You:Minimum 1 year of Administrator experienceClinical background considered an assetExperience with Dental softwareCandidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.