Dental Administrator - Toothworks Fairview Park Dental

Dentalcorp Health Services LTD.; Canada; On-site; CAD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive pay with annual reviews

RRSP matching

Gym discounts

Insurance savings

Entertainment deals

Employee and Family Assistance Program

Job summary

Toothworks Fairview Park Dental in Canada is seeking a Dental Administrator to welcome patients, manage schedules, and handle billing and insurance tasks in a busy clinic located in Fairview Park Mall, Kitchener. The role emphasizes accurate record-keeping and proactive patient communication.

The ideal candidate will have at least 1 year of dental administration experience and be proficient with dental software; a clinical background is considered an asset, contributing to smooth daily

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

Tools

Dental software programs

Job description

Get to Know Us: Toothworks Fairview Park Dental is conveniently located in the Fairview Park Mall in the southeast end of Kitchener. We offer a wide range of services to meet the needs of our patients, including general dentistry, oral surgery, Invisalign®, children’s services, cosmetic treatments, emergency care, and much more.

Schedule: Full-Time
Monday: 9:45am - 6:15pm (1hr break)
Tuesday: 10:45am - 7:15pm (1hr break)
Wednesday: 10:45am - 7:15pm (1hr break)
Friday: 10:45am - 7:15pm (1hr break)
Sunday: 8:45am - 5:15pm (1hr break)

Grow Without Limits

We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands‑on experience, real recognition and proven pathways that grow your expertise on your terms.

Brilliant Rewards

• Competitive pay with annual reviews
• RRSP matching to grow your future
• Gym discounts
• Insurance savings
• Entertainment deals
• Employee and Family Assistance Program

Build Your Career with Us

Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth.

Culture & Flexibility

Career development with industry‑leading CE, social and networking events, and a flexible, work‑life balanced environment that supports your professional growth.

Your Role

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

The wage for this Dental Administrator position is $24-$27/hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

Application Information

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case‑by‑case basis. Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network‑driven, entrepreneurial approach with the knowledge, scale and cutting‑edge technology to transform healthcare in Canada.