Patient Care Coordinator - Endodontic Specialists

Dentalcorp Health Services LTD.; Toronto; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

RRSP matching

Gym discounts

Insurance savings

Employee Assistance Program

Job summary

Endodontic Specialists - Bay & King Street is seeking a Dental Administrator to join our downtown Toronto practice full-time. You will welcome patients, manage the appointment schedule, and handle billing and insurance claims with a patient-centered approach.

Minimum 1 year of dental administration experience and familiarity with dental software are required. A clinical background is considered an asset, and we offer a competitive hourly wage and comprehensive benefits.

Qualifications

• Minimum 1 year of Dental Administration experience.
• Experience with dental software programs required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival.
• Optimize the daily appointment schedule.
• Effectively manage the recall system and maintain accurate patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and organize/manage patient records and charts.
• Proactively manage cancellations and address objections to keep appointments.
• Complete patient billing, process payments, and submit insurance claims.

Skills

Dental Admin

Dental software

Customer service

Job description

Get to Know Us:

At Endodontic Specialists - Bay & King Street, we are committed to providing exceptional endodontic care in a professional, patient-focused environment. Our highly skilled team specializes in root canal therapy and advanced endodontic procedures, utilizing the latest technology and techniques to deliver comfortable, efficient, and high-quality care. Conveniently located in downtown Toronto, we take pride in supporting our referring partners and helping patients preserve their natural smiles through compassionate care and clinical excellence. Schedule: Full-Time Monday - Friday: 7:30am - 5:00pm 1-2 Saturdays/month: 7:45am - 2:00pm

What Sets Us Apart:

• Grow Without Limits: We'll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is $20-$26/hour depending on skills, experience, and location. Please note that this is a replacement job opening.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

Application Information:

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve.

Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis. Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.