Call Centre Administrator - Crescent Oral Surgery

Dentalcorp Health Services LTD.; Aurora; On-site; CAD 28,929 - 34,440; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee Assistance Program

Job summary

Crescent Oral Surgery in Canada is seeking a Call Center Administrator to greet patients, manage appointment scheduling, and handle inquiries with a focus on service excellence. The role supports billing processes, recalls, and record-keeping in a fast-paced dental office environment.

Ideal candidates bring 1+ year of dental administration experience, strong customer service skills, and familiarity with dental software.

Qualifications

• Minimum 1 year of dental administration experience preferred.
• Excellent customer service skills.
• Minimum 2 years of experience in a customer service or reception role/dental administrator preferred.
• Experience with dental software programs is an asset.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Customer service

Dental administration

Dental software

Reception skills

Tools

Dental software programs

Job description

Get to Know Us

At Crescent Oral Surgery, we’re more than a team of specialists—we’re a community dedicated to exceptional patient care and surgical excellence. With locations in Toronto, Aurora, and Richmond Hill, we provide comprehensive oral and maxillofacial surgical services in a welcoming and compassionate environment.

Schedule

Full-time Monday - Thursday 8:00-4:30pm, Friday 8:00-4:00pm.

What Sets Us Apart

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands‑on experience, real recognition and proven pathways that grow your expertise on your terms.
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching, and a comprehensive total‑rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program.
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth.
• Culture & Flexibility: Career development with industry‑leading CE, social and networking events, and a flexible, work‑life balanced environment that supports your professional growth.

Compensation

The wage for this Call Center Administrator position is $21‑$25 per hour, depending on skills, experience, and location. This is a new job opening.

Your Role

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up‑to‑date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

About You

• Minimum 1 year of Dental Administration experience is preferred.
• Excellent customer service skills.
• Minimum 2 years of experience in a customer service or reception role/dental administrator preferred.
• Experience with dental software programs is an asset.
• Clinical background is considered an asset.

Application Information

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve.

Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case‑by‑case basis.

We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.