Patient Care Coordinator - Dawson Dental Kingston

Dentalcorp Health Services LTD.; Kingston; On-site; CAD 26,000 - 43,000; Full time

Job summary

Dawson Dental Kingston is seeking a Dental Administrator to join a patient‑focused team. You will welcome patients, manage the daily schedule, and maintain accurate records using our dental software.

The role emphasizes courteous patient service and efficient clinic operations. Applicants should have at least 1 year of dental administration experience and familiarity with dental software; clinical background is an asset.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Tools

Dental software programs

Job description

Get to Know Us: At Dawson Dental - Dentalcare Kingston, you will be working alongside a talented, driven, and dedicated team that works like a family. Dawson Dental strives to provide the highest level of patient care providing Orthodontic treatment, Endodontics, Sleep and Sedation Dentisry and Kids Dentistry. We pride ourselves on providing quality dental care with our up to date technology and we ensure that our patients have a very positive memorable experience. Additionally, through working within our network of clinics, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

Schedule:

Full-Time Monday - Thursday: 8:00am - 5:00pm Friday: 8:00am - 4:00pm

What Sets Us Apart:

Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms

Brilliant Rewards:

Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program

Build Your Career with Us:

Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth

Culture & Flexibility:

Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is $19-$31 /hour depending on skills, experience, and location.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

Application Information:

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis. Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.