Patient Care Coordinator

Northern Respiratory Centre; Ontario; On-site; CAD 45,000 - 55,000; Full time

Job summary

Join a leading respiratory homecare company as a Patient Care Coordinator in Sault Ste. Marie, Ontario. This full-time role involves coordinating patient care, managing referrals, and ensuring excellent customer service. Ideal candidates are detail-oriented and possess strong organizational skills. Enjoy a supportive work environment with competitive salary and benefits.

Benefits

Competitive Salary

Comprehensive Benefits

Annual Performance-Based Increase

RRSP Matching

Paid Vacation

Work-life balance

Qualifications

• 2+ years in a medical administrative role, preferably in Home Oxygen and Sleep therapy.
• Retail and merchandising experience is a strong asset.

Responsibilities

• Coordinate telephone and electronic referrals and schedule patient care visits.
• Maintain accurate records of submissions and payments.
• Assist clients with CPAP and oxygen supply replenishment.

Skills

Organizational Skills

Customer Service

Communication

Education

High School Diploma or GED

College Degree in Administration

Tools

Microsoft Office Suite

QuickBooks

Job description

Northern Respiratory Inc. was founded in 2005 to raise the clinical standards for support and education in the growing therapeutic fields of Obstructive Sleep Apnea and Home Oxygen Therapy. We have developed best-in-class proprietary Clinical Protocols and implemented advanced respiratory therapies using state-of-the-art respiratory equipment.

Northern Respiratory Sault Ste. Marie Inc. is a Canadian, locally owned and operated respiratory homecare company established in 2021. We are community leaders in home respiratory care, dedicated to helping our patients breathe easier and sleep well.

At Northern Respiratory, you’ll join a collaborative and talented team that truly cares about our patients. Our colleagues across Ontario are passionate about supporting clients and communities. We work closely with patients and their physicians to provide the best therapeutic support, ensuring every interaction is positive and successful.

We have a great career opportunity for someone looking to join a growing team of health professionals as a Patient Care Coordinator at our Sault Ste. Marie, Ontario location. If you seek a meaningful career where your talent impacts our customers, this may be the right opportunity for you!

Position Description:

As part of our Respiratory Care team, this role is responsible for coordinating telephone and electronic referrals, scheduling patient care visits, and verifying funding agency criteria for home oxygen therapy and related healthcare services. We seek individuals who are customer-focused, patient, detail-oriented, organized, and capable of prioritizing and following through on tasks within critical deadlines.

Key Responsibilities:

• Warmly welcome clients, assist with purchases, book appointments, and answer therapy inquiries.
• Promptly answer calls, receive faxes, distribute correspondence, requisition supplies, and perform office duties.
• Bill insurance and government agencies.
• Maintain accurate records of submissions and payments, minimize accounts receivable, and ensure prompt collection of outstanding payments.
• Adhere to patient charting protocols in the Electronic Medical Records system.
• Support marketing efforts by maintaining literature supplies, assisting with social media, and managing patient feedback.
• Assist clients with CPAP and oxygen supply replenishment using EMR-based programs.

Skills & Qualifications:

• High School Diploma or GED required.
• College Degree in administration or equivalent is an asset.
• At least 2+ years in a medical administrative role, preferably in Home Oxygen and Sleep therapy.
• Retail and merchandising experience is a strong asset.
• Excellent organizational and administrative skills with keen attention to detail.
• Proficiency with Microsoft Office Suite.
• Experience with Blueprint, QuickBooks, and agency portal systems is an asset.
• Ability to learn various processes in a changing environment quickly.
• Professional, friendly interpersonal manner with strong customer service skills.
• Effective written and verbal communication skills.
• Excellent time management and ability to work independently under pressure.
• Capable of multi-tasking, assessing situations, and prioritizing in a fast-paced environment.
• Initiative to address clients' Oxygen and Sleep therapy needs with minimal assistance.
• Strong listening skills and decision-making ability.

Northern Respiratory Offers:

• Competitive Salary
• Comprehensive Benefits
• Annual Performance-Based Increase
• RRSP Matching
• Minimum of 32 hours/week
• Paid Vacation
• Work-life balance

Why Northern Respiratory?

The successful candidate will receive tools, training, and support to succeed. We provide a complete range of CPAP products from leading manufacturers. For oxygen clients, we continually upgrade to the newest, quietest, and lightest devices available.

Northern Respiratory is committed to an inclusive and diverse work environment, providing equal opportunities for all applicants.

Employment Type: Full-time, permanent

Pay: $24.00/hr

Website: www.northernrespiratory.ca