Patient Care Coordinator

Canadian Addiction Treatment Centres (CATC); Kitchener; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a compassionate and dedicated team at a forward-thinking organization focused on transforming lives through quality addiction treatment. As a Patient Care Coordinator, you will be the first point of contact for patients, providing essential support and information. Your role involves collaborating with an interdisciplinary team to implement and evaluate treatment plans, ensuring the best possible care for individuals facing addiction challenges. This position offers opportunities for professional growth and development, as well as a supportive work environment committed to inclusivity and excellence in patient care.

Benefits

Employment Assistance Program

Discounted GoodLife Fitness memberships

Professional Development

Retirement Savings Plan

Service Recognition Program

Qualifications

• Strong commitment to working with individuals living with addiction.
• Experience in customer service or with vulnerable populations.

Responsibilities

• Collaborate with the interdisciplinary team to evaluate treatment plans.
• Supervise urine drug screening and perform venipuncture.

Skills

Customer Service

Compassion

Communication

Microsoft Office

Education

High School Diploma or GED

Certificate in Medical Office Administration

Job description

Division

Ontario Addiction Treatment Centres

Location

Kitchener East (1145 King St E, Kitchener, ON N2G 2N3)

Job Type

Casual (Scheduled) Permanent

Hours

8 hours bi-weekly

Every Other Weekend

• Saturday: 8:00 am – 1:00 pm
• Sunday: 9:00 am – 12:00 pm

Pay Rate

$19.00 per hour

Union

This position is represented by U.F.C.W. Local 175.

Reference ID

001-OATC-1959

Come join our growing organization as a part of a high-performing CARE team that is committed to changing the lives of people suffering from addiction!

What You’ll Love About Catc

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE CARE:

Compassion | Accountability | Respect | Excellence

• Wellness – Employment Assistance Program, Discounted GoodLife Fitness memberships
• Career Development - Professional Development, Lunch & Learn Sessions, and Access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future – Retirement Savings Plan
• Employee Recognition - Service Recognition Program

About The Position

The Patient Care Coordinator is the first point of contact, providing general information to patients and the public regarding questions, concerns, and suggestions. This role facilitates the opioid agonist therapy treatment program and collaborates with the interdisciplinary team to plan, implement, coordinate, and evaluate treatment plans to support patient recovery.

Your Duties And Responsibilities

• Collaborate with the interdisciplinary team to plan, implement, coordinate, and evaluate treatment plans.
• Supervise urine drug screening and testing using dipstick.
• Perform venipuncture, ECGs, and assess other vitals as trained.
• Manage patient active scripts, including cancellation as per protocol.
• Maintain competency in Electronic Medical Records, including verification, scheduling, data, and document management.
• Communicate with MRP, Pharmacy, and Nurse regarding patient needs and emergencies.
• Facilitate clients in OTN sessions and conduct CARE calls.
• Respond to inquiries and make referrals within the healthcare team.

What You’ll Need To Have

• Strong commitment to working with individuals living with addiction and mental health issues.
• High School Diploma and/or GED or equivalent.
• Certificate in Medical Office Administration or Health Services is an asset.
• Experience in Customer Service or with vulnerable populations is an asset.
• Recent acceptable Criminal Reference Check.
• Current First Aid and CPR Certification.
• Proficiency with Microsoft Office applications.

About The Company

At Canadian Addiction Treatment Centres, we aim to provide access to top-tier treatment, focusing on quality care and patient experience in a compassionate, judgment-free environment. Our multidisciplinary approach promotes strong therapeutic relationships between patients and their CARE teams.

Visit www.canatc.ca for more information!

We are committed to inclusivity and providing accommodations for all applicants upon request, in accordance with AODA and the Ontario Human Rights Code.